Windows 10: Your security info change is still pending,

Your security info change is still pending, this window pops up when I try to log in to my Microsoft account, I try to cancel this security lock but it is not working. Any ideas on how to unlock or remove this?

:)

 

Your security info change is still pending

I requested to have my security info changed in April 2014 because I was going to delete the email account that was listed as an "alternate email".

Microsoft said that it would be changed in May 2014. As of October 2016 it is still not fixed. I contacted Microsoft Support, not once, not twice, but three times, and each time they said it was fixed and now I had the new email account listed as the alternate
email. This wasn't true, and I still have the old email listed. Microsoft will not let me say I did not request this change, and they won't let me cancel the request.

I have had this account for 8 years and I really do not want to get a new one.

MICROSOFT, PLEASE FIX THIS ISSUE LIKE YOU SAID YOU HAVE BUT YOU REALLY HAVEN'T!

 

Expedite the process of changing security info

Hi ，Norasekin Ab Rashid



Welcome to Microsoft Community.

Sorry, Microsoft has officially stated that the 30-day pending process cannot be expedited.

See this article for details: Why is my Microsoft account security info change still pending?



Thank you for your understanding and support.



Best Regards,



Hinata



Microsoft Community Support Specialist

 

Your security info change is still pending

Hi,

Thank you for posting your query on Microsoft Community.

Which is your Email service provider?

I would suggest you to refer to the below Microsoft help article and check if it helps:

Security info & security codes

Refer to the section

I can't get text messages. Can I still get codes with my phone?

http://windows.microsoft.com/en-GB/windows-live/account-security-password-information

Hope this information helps and let us know the status of the issue we will be glad to help you.

Thanks.