Windows 10: Windows not recognising Sony WH-1000XM5 microphone.

I have paired the Sony WH-1000XM5 to my surface laptop running Microsoft Windows 10 EnterpriseI can connect the headphones to the laptop fine, however it does not recognise the microphone so cannot use it for teams calls. Headphones works fine with Teams when I pair the headset via my iPhone or iPad

:)

 

Sony WH-1000XM5 - INOPERABLE as a Headset on Windows 11

Windows 11 is riddled with bugs and issues, but the most rent appears to relate to Bluetooth. I have been using my Sony headphones for a few months with *minor* issues (unable to hear any audio using video calls on Microsoft Teams, was able to use Zoom video withy no issues). I recently tried to change the settings of a Zoom call to make the microphone on my headphones the default microphone rather than the build-in mic on my laptop, and everything stopped working.

I can now hear system notifications, youtube videos, etc.., However, Zoom calls, Teams calls, anything where a microphone is used in tandem with the headphone audio, the headphones no longer work - in "System --> Sound--> All Sound Devices, both the Sony microphone and Sony speaker show that they connected and receiving/ transmitting sound, but nothing comes through the headphones.

I have run the "sound" troubleshooter (System --> Sound--> Advanced) and "playing audio" troubleshooters with no results, checked all drivers for updated, disconnected, reconnected, restarted, shut down. No fix.

All three of the following show up in my device manager, but only "WH-1000XM5" shows up in my Bluetooth devices:

• Headphones (WH-1000XM5)
  
• Headset (WH-1000XM5 Hands-Free)
  
• Headset (WH-1000XM5)
  

Specs:

• HP EliteBook x360 1040 G8 Notebook PC
  
• Windows 11, version 22H2
  
• Cumulative Update - 2023-05
  

 

Sony WH-1000XM5 mic stopped working after update to 22H2

A few days ago my Windows 11 updated to 22H2 and my Bluetooth Headphones (Sony WH-1000XM5) microphone isn't working anymore.

A few points to consider:

• Before the update, everything was working as expected
  
• Before the update, Windows (and apps like Teams or Discord) would show me 2 devices: Headphones (WH-1000 MX5 Stereo) and Headset (WH-1000XM5 Hands-Free Audio). Now it only shows Headphones (WH-1000 MX5).
  
  Note: Only the second option would work to use the microphone
  
• I have another computer with Windows 10 installed, and the above scenario applies to it. It shows the two options and the second one works for calls.
  

I already tried to forget the Bluetooth connection and pair it again.

I'm using Windows 11 22H2 Build 22621.1635.

 

Sony WH-1000XM5 - INOPERABLE as a Headset on Windows 11

Hi i accidentally found a simple and strange fix. so for anyone having similar issue, give this a try:

use the audio cable provided by Sony to plug into your laptop, then upon unplugging and using bluetooth/wireless again, it somehow fixes the issue.

my sound output now shows instead of "Headphones (WH-1000XM5)" instead of "Headset (WH-1000XM5 Hands-Free)"

mic input also now has "Headset - WH-1000XM5"