Windows 10: Windows Memory Diagnostics Tool stuck at 21%

Hi community,I’m using a Dell G5 laptop on Windows 11 and I used the windows memory diagnostics tool on the “Extended” scan setting. I was told the tool would usually be stuck at 21% for a few hours, but it has been frozen at 21% for around 14 hours now. Is the tool not working properly or does this indicate an error with my laptop? What should I do from here?Thanks.

:)

 

Windows 10 Memory Diagnostics Tool

Hi,

As the first moderator has stated, the Windows Memory Diagnostic Tool would be taking its time to complete as it scans through your hardware. As it is advised to let it run overnight, it may still be stuck at certain points. We would suggest trying to remove
some RAM sticks and let the tool run again. It could be possible that one of the memory sticks has an issue if the tool run without issues after removing one of them (if you're using more than one). if that would be the case, we would suggest replacing the
memory in question to see if it helps.

Let us know if there are other concerns.

 

Windows memory diagnostic tool not Working in Windows 10

Hi,

Thank you for posting your query in Microsoft Community.

I apologize for the inconvenience caused. We are glad to help you.

We recommend that you let the Memory Diagnostics Tool run automatically. However, advanced users might want to adjust the tool's settings. Here's how:

• When the Memory Diagnostics Tool starts, press F1.
• You can adjust the following settings:
  • Test mix. Choose what type of test you want to run: Basic, Standard, or Extended. The choices are described in the tool.
    
  • Cache. Choose the cache setting you want for each test: Default, On, or Off.
  • Pass count. Type the number of times you want to repeat the test.
• Press F10 to start the test.
  

If the Windows Memory Diagnostics tool doesn't run automatically, you can run it manually.

• Open Memory Diagnostics Tool by going to Control Panel. In the search box, type Memory, and then click Diagnose your computer's memory problems.
  
  　
  
• If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  
• Choose when to run the tool.

Hope this information helps. Do contact us for further queries. We will be happy to assist you.

Regards,

Jenith

 

Windows memory diagnostic tool loop

Hi,

My sb2 is stuck on memory diagnostic tool which i cant exit. After tool finishes two scans it resets the process. The diagnostic starts during boot and i have no option to enter window or safe mode.

Is there a way to force stop booting diagnostic ?