Windows 10: Windows Hello Fingerprint setup cannot be completed

Whenever I try to setup fingerprint authentication on my Dell Latitude 7390, I get a message that says "Sorry, something went wrong" precisely after touching the fingerprint sensor 4 times. The 5th one always produces this error and exits the setup. I have uninstalled and reinstalled the driver and nothing changes.Can anyone help with this?

:)

 

Windows Hello Fingerprint Setup not working

I have same issue with my laptop HP DV6 Pavilion.WIndows hello finger print setup is not working even after this above solution .When i setup finger print sensor i recieve error something went wrong.

 

Windows Hello Fingerprint Setup not working

Hi,

As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

Please follow the below steps.

• 
  Delete the fingerprints you already registered.
  
• 
  Press Windows Key + R Key.
  
• 
  Then type “devmgmt.msc” and press
  Enter.
  
• 
  Uninstall the current driver
  the current diver under "Biometric devices".
  
• 
  You maybe have to click the "discover new hardware" symbol in the device manager.
  

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

windows hello/fingerprint not allowing setup

for me, "windows hello" doesn't show its options... is there another place/service to enable it?