Windows 10: Windows defender not quarantining or removing trojan,

Windows defender not quarantining or removing trojan it keeps saying to start action but after trying to quarantine or remove it still remains, I have scanned with Malwarebytes and trend house call neither of which found any trace of the trojan.....

:)

 

Recurrent trojan, HTML/Phish quarantined by Windows Defender, and don't have active option/button to remove as suggested.

Hi Adrianne,

Thank you so much for your reply.

Your info re: "a version update does not provide a clean install" is helpful to know.

I have run the Windows Defender Offline, but never tied running it to the means of removing quarantined files.

In regards to Windows Defender providing file details after a scan, with the suggestion to remove the file, but with no obvious way to do so, like a "remove threat" button, I'm still a little befuddled. Is running the
Windows Defender Offline scan, after I get that suggestion to remove the quarantined file, the one and only way that file is going to be removed? If so, that needs to be made more obvious to the end user, because in my current version, we're given a suggestion
to remove the offending file, but with NO obvious way to do so...not even the instruction that running Windows Defender Offline is the next step to take to remove it.

I'm also curious why this Trojan keeps appearing in C:\Users\3orch\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\Files\.

Is there a Windows app that is making itself a vector online for this trojan?

Again, thank you for your kind reply. I look forward to additional enlightenment.

Kind Regards,

 

Removing Quarantined Items in Windows Defender

Windows Defender quarantined some harmful items but did not remove them from my pc. Windows Defender did not request removal. Should I just leave the items quarantined or remove them myself? If removal is recommended, how am I to go about

doing so, as Windows Defender did not list the items in the Detect section where threats are placed for removal?

[Original Title: Windows Defender]

 

Trojan in Allowed Items and Quarantines

Windows Defender detected a Trojan Virus on a full scan. When I reviewed the history it indicated that the Trojan was in "allowed threats" as well as in "quarantined threats." How could that happen? How can I find out if the virus was removed?

[Original Title: Trojan virus]