Windows 10: Windows 11 Unable to open files after unzipping

A user A user downloads a zipped file via 0365 email or portal/website to their Win11 desktop in downloads. Right click on download, Extracts all within zip files to a folder and can see documents in folder. i.e. pdf or image. We've unzipped to local desktop and to a network drive. The documents will NOT open, or the folder is EMPTY.Sentinel One is not filtering it out. We've already worked with them on this issue. Permissions have been reviewed and have given user all rights. ADMINS and are experiencing the same issue. Reviewed Firewall permissions. Reviewed file folder views.Tried using 7zi

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Unable to unzip pictures to windows photo viewer

Hi Carol,

you might face such issues if the file is zipped.

I suggest you to unzip the file and check.

To do so follow the steps below.

Open File Explorer and find the zipped folder.

• To unzip the entire folder, right-click (or press and hold) it, select
  Extract All, then follow the instructions.
• To unzip a single file or folder, double-click the zipped folder to open it. Then, drag or copy the item from the zipped folder to a new location.
  

Reply us with the status of the issue in regards with Windows Photo Viewer. Your reply is important to assist you better.

Regards,

Guru Kiran

 

unzip files in windows 10

I see multiple questions about unzipping files in windows 10 with the same exact response about opening the folder via 'windows icon +E' which I can use to open a folder but I get no option for unzipping other than I need to download Winzip. Is this functionality
not included in windows 10 as it has been previously? Please don't just post the same copy and paste response that didn't work for quite a few people based on comments from your site.
The steps below DO NOT WORK for windows 10. I've been using previous versions of windows for years and while this used to work it doesn't in your new version.

• Locate the zipped folder that you want to unzip (extract) files or folders from.
• Do one of the following:
  • To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location.
  • To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.

 

unzip a file?

I downloaded a file from a window 10 book called Windows 10 step by step and in Windows 10 I double click on it and I got garbage and then I tried my windows 7 computer and by double clicking on the file it was fine.