Windows 10: Windows 11 sign in options "This option is unavailable"

We have a worker who doesn't want to use facial recognition to sign in any more but when he goes to remove this option it is greyed out. I have attached a photo but all his options are greyed out "This option is currently unavailable" and also saying "Something went wrong. Try again later." I know it says "Some of these settings are managed by your organization." We don't use Intune or Azure so we have a domain or anything like that set up with Microsoft. Looking at our Group policies we have password strength requirements but nothing to deal with Windows Hello sign in features. Not that I ne

:)

 

Windows Hello Face Sign In Option Unavailable

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that you are unable to use Windows Hello Face and PIN on your computer. I’ll certainly assist you with the issue.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  

• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

You may want to refer the troubleshooting steps mentioned below and see if that helps:



Reset Windows Hello Biometric Database:

1. Press Windows key + R, to open Run dialog box.
   
2. Type services.msc and click on OK.
   
3. Look for Windows Biometric Service, double click on it and click on Stop.
   
4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the WinBioDatabase folder.
   
5. After taking a backup of the files, delete all the files.
   
6. Now, open Services by following step 1 and 2, and restart the Windows Biometric Service.
   
7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.
   

You may want to refer the suggestions provided by EddyK
replied on ‎03-29-2020 in the thread
Windows sign-in options "currently unavailable".



Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

All of my sign in options are unavailable.

I am using Windows 11 and my system got updated recently. Since the update, my sign-in options have been unavailable. What to do?

 

Unavailable sign-in options

Is there any way to fix these unavailable sign-in options like Facial Recognition, Fingerprint Recognition and PIN?