Windows 10: Windows 11 MS Bluetooth Mouse "Try connecting your device again".

I bought one of Microsoft's "Bluetooth Ergonomic Mice" a few days ago and was confused to find that it simply refuses to connect to my PC. When i turn it on, it automatically begins serching for something to pair with, but it doesn't pair with my PC. If i attempt to pair it manually by going into the "bluetooth and devices" settings, all the pop-up tells me is "Try connecting your device again" within a second of clicking it. If i click it again, the light on the bottom of the mouse flickers rapidly, but still never connects.I'm running Windows 11, as up-to-date as it can be as of writing this

:)

 

can't connect bluetooth device.(mouse and keyboard)

Hello,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the make and model of your mouse and keyboard?
• Were there any recent changes made prior to this issue?

Meanwhile, we recommend performing the suggested workarounds in this article
to resolve Bluetooth issues in Windows 10.

We look forward to your response.

Regards.

 

Bluetooth USB Dongle

Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

-Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

-Clicked "Connect Other Devices."

- Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

-Click on Properties on HT820, and then on services, it does not show any services at all.

- Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

"3.6 How do I listen to music wirelessly with a Bluetooth headphone?
All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

-I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

-Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?

 

MS Sculpt Comfort Bluetooth Mouse buffers in Windows 10 Surface Pro3

Hi,

In order to help you better, could you please confirm a couple of things.

• What is the make and model of the computer?
• Does the mouse work on a different computer (same version of Operating System)?
• Have you made any changes on the computer prior to the issue?

Connect the Mouse to a different device and check if it works fine.

I suggest you to follow the below methods and check if it helps.

Method 1: Run the Troubleshoot Hardware and Devices.

Hardware troubleshooter reviews, diagnose and identifies operational or technical problems within a hardware device.

• Press Windows Key +R, type Control Panel.
  
• Type troubleshooting in the search bar, click on troubleshooting.
• Click on Hardware and Devices.
• Follow the steps from the wizard to run the troubleshooter.

Method 2: I suggest you to update the Bluetooth drivers and check if it helps.

To update Bluetooth drivers please follow the steps below:

• Press Windows key + X and click on Device Manager.
• Expand Bluetooth.
• Right click on the Bluetooth drivers and select Update Driver Software.

You may refer to the below article and check if it helps.

Microsoft Surface PCs, Computers, Laptops, 2-in-1s, Dual-Screen & All-in-Ones | Microsoft Surface

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.