Windows 10: windows 10 will not accept product key

Discus and support windows 10 will not accept product key in Windows 10 Installation and Upgrade to solve the problem; I purchased windows 10 for a computer that I had owned. I replaced the computer and reloaded windows 10 into the new computer. Windows 10 will not... Discussion in 'Windows 10 Installation and Upgrade' started by jamesdrotar, Nov 5, 2020.

  1. JAMESDROTAR
    jamesdrotar Win User

    windows 10 will not accept product key


    I purchased windows 10 for a computer that I had owned. I replaced the computer and reloaded windows 10 into the new computer. Windows 10 will not accept the product key that came with the software

    :)
     
    jamesdrotar, Nov 5, 2020
    #1
  2. NORDIC
    Nordic Win User

    Windows 10 upgrade problem, no input accepted

    I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

    After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

    I will list some, or hopefully all, of the troubleshooting steps I have tried:
    • Move keyboard and mouse to different USB ports.
    • Try different keyboard or mouse.
    • Restart computer, repeatedly.
    • Google for related issues.
    • Update Bios, because why not.
    • Create boot media and revert to windows 7.
    The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

    Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.
     
    Nordic, Nov 5, 2020
    #2
  3. MIKEPATERSON
    mikepaterson Win User
    Valid Win7 Product Key not accepted by Win 10 upgrade


    Hi,

    I did not realise I had been at all vague, my apologies.

    Unfortunately my neighbour now has his laptop back as I got nowhere. I have suggested he wait until the windows 10 upgrade system makes it available through windows update (it is in the queue).

    As stated, I have tried running from the media created by the media creation tool to a USB (this is what I used to successfully upgrade my laptop and surface Pro). I have also run the media creation tool and opted for it to upgrade directly rather than save the files.

    The operating system is Win7 Home premium OEM version. The key is valid and I re-validated it to be sure with the MS online actvation system. The laptop is 64-bit.

    On each occasion it goes through the initial install steps and then gets to the screen where it asks for the product key.

    On this screen there is no skip option and as the product key is not accepted, the only option is to cancel the install.

    For some reason the upgrade seems to be taking a different path on this machine and does not give the skip option.

    Regards
    Mike
     
    mikepaterson, Nov 5, 2020
    #3
  4. MUSSELS
    Mussels Win User

    windows 10 will not accept product key

    Windows 10 upgrade problem, no input accepted

    i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.
     
    Mussels, Nov 5, 2020
    #4
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