Windows 10: Windows 10 Audio service crashes

Good Evening everyone


So I've got following problem, the problem is existing since about 3 months. When ever I watch youtube or play some gamesproblem doesnt accure on every game weirdly my windows audio on one of my 2 devices stops playing and I am not able to do a sound test. Basically after a while of waiting the windows audio service stops working and sometimes can be repaired by troubleshooting or starting it manually. I do not know if this problem is bc my headset has basically 2 in 1 audiodevices JBL Quantum One[one for game and one for chat] or if it is bc of a too old mainboard with onboard Soundchip.


So about my system:

CPU: Intel Core I7 7700k OC

GPU: Nvidia Geforce RTX 2080 super

RAM: 16 GB @3000MHz G.Skill TridentZ RGB

Motherboard: MSI Gaming pro Carbon Z270 socket LGA 1151

SSD: Samsung 960 EVO NVMe SSD

Headset: JBL Quantum One

Windows Version: Windows 10 Pro Version: 20H2 Bit: 64


So about what I've tried so far:

1. Oc I did check all my drivers even updated my BIOS and made a system check run from the motherboard to make sure everything works just fine

2. I uninstalled all my audiodevices including the drivers and reinstallen them all manually to be sure I've got the newest ones Still keep on checking them

3. I tried a reinstall of windows which did fix the problem for about a week.

4. I tried my headset on a other pc I have to check if I can recreate the problem which didnt work I had no problems on the other pc so the headset is just fine.

5. I asked ppl that got the same headset as I do about the problem non of them knew anything of it and also never had it.

6. I did a lot of testing and checking if I can create the problem while having the services on to check what fails first with no success it just took a while till windows realized that the sound service crashed.


If anyone has a good ideo what could cause the problem or what I could try out aswell please let me know and pls spare me with the usual troubleshooting and repair comments bc I've tried it a lot of times without success it does fix the problem BUT just temporary and I can easily make it crash again right after the troubleshooting.


I'm very happy about every help I can get cause I am out of ideas.

:)

 

Windows Audio Crashes

My audio stops working when ever a mic is turned on.

On login, audio output works normally, however, when ever any mic is used, both audio input and output crash and a red x shows up on the taskbar audio icon.

It seems the Windows Audio service is what crashes.

After the first crash, the audio does not come back no matter what I do until I restart my pc.

I can replicate this with the following steps:

1. Login to pc
   • audio output working fine
2. Open sound settings, opens to playback tab
   • audio still fine and also able to play test sounds
3. Click on Recording Tab
   • The sound feedback indicator on the right side is missing
   • The window freezes, error window appears about DLL crash
   • If there is no connected or enabled recording device, nothing happens everything else seem to run normally
4. Proceed to follow various trouble shooting steps
   • Some troubleshooting steps seems to get rid of the red x on the taskbar volume icon
   • The recording tab in the sound settings is also now accessible
   • However things may seem fine at first, audio input/output is still not working and playing a test sound fails.

Solutions I've Tried:

• DISM (ended with no errors)
• sfc /scannow (found corrupted files, required restart)
• Restarting Windows Audio Service (results in err 1061, service then gets stuck on stopping)
• Disabling and re-enabling audio drivers
• Reinstalling audio drivers from manufacturers site
• Using windows generic audio drivers
• Restarting my PC

As you can see, I've spent a lot of time trying to fix this issue and it is starting to get really frustrating.

 

sound crashes on windows 10

Hi Diego,

Thank you for posting in Microsoft Community and being part of Windows 10.

I understand your concern about accessing sound on your device as it crashes.

Do let us know the following information to assist you better:

• When exactly does the sound crashes?
• Is this issue with sound confined to any specific audio files/ from website videos?

I suggest you to try the below steps and check if it helps.

I suggest you to restart the service, set it to automatic and check if it helps.

Step 1: Stop the Windows Audio service.

• Press Windows Key + R on the keyboard and type
  services.msc, Services window gets opened.
• Search for Windows Audio service, right click on it and click on
  Stop.
• Restart the computer.

Step 2: Start the service and set it to automatic:

• Press Windows Key + R on the keyboard and type
  services.msc, Services window gets opened.
• Search for Windows Audio service, right click on it and click on
  Properties.
• Start the service, set
  Startup type to Automatic.

Step 3: I suggest you to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

You may also refer to the following Microsoft Help article and check if it helps.

http://windows.microsoft.com/en-US/windows/no-sound-help

Hope it helps. Reply to the post with an updated status of this issue for further assistance.

 

After running Audio troubleshooter error: 'one or more audio service isn't running'

Hi Peter,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you receive the error message: 'one or more audio service isn't running', this might have occurred due to the audio services.

I suggest you to restart the service, set it to automatic and check if it helps.

Step 1: Stop the Windows Audio service.

• Press Windows Key + R on the keyboard and type
  services.msc, Services window gets opened.
• Search for Windows Audio service, right click on it and click on
  Stop.
• Restart the computer.

Step 2: Start the service and set it to automatic:

• Press Windows Key + R on the keyboard and type
  services.msc, Services window gets opened.
• Search for Windows Audio service, right click on it and click on
  Properties.
• Start the service, set
  Startup type to Automatic.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.