Windows 10: Why isn't my contact's name not showing up in the Phone Link messages?

Most of my other messages, to other contacts, have their name with their phone number except one. Example: This is in my "messages" feature in Phone Link:But, this person's name is in my contact list on my phone.

:)

 

Phone Link not showing Contact Names....again

I was able to fix this on my computer by following these steps:

1. In the Phone Link app on PC, go to Settings, click the My Devices tab, and use the ellipsis (...) menu on your device to remove it, then close the app.
   
2. On your phone (mine is an Android), go to Settings, Apps, Link to Windows, Open, then remove your PC from the Linked Computers section.
   
3. Restart your phone.
   
4. Re-link the phone and PC by restarting the Phone Link app on your PC and following the step to add your device.
   
5. Perhaps this is the critical thing, but I noticed in the Link to Windows app on Android, there is a toggle to "Sync contacts" under the list of Linked Computers, which was disabled for me. Turn this on.
   

Contacts are showing up again for me now - yay!

 

"Your Phone" contacts

Hi

When I use the phone app on My PC and enter the first letter of the contact I wish to send a message too
It will show the name list of the contacts I wish to send it too - the names from my mobile phone contact list
And then select the name to send message too

 

Contact names in contact list

I have a list of contacts in my outlook.live account that are listed in numerical order by office number, e.g. “101 Larry” “Smith” is the first and last name for Larry Smith in office 101. This method has always resulted in a perfectly numerically ordered contact list, until recently. Now, when I add Larry to my contact list, Outlook only shows Larry’s email address, no name, no office number.

Any help / suggestions would be so greatly appreciated. I’ve tried using customer support before, not looking forward to that ordeal again.