Windows 10: Why is my camera not working even when the light is on?

When I run a test there is no image but the camera light is on.I have gone through the troubleshooting done everything asked and still not functioning.I have checked for updates and it says the latest update is installed.

:)

 

Inspiron 3521 camera grainy and lighting is bad

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

• 
  Are you able to use Camera app?
  
• 
  Have you installed all the pending updates?
  
• 
  Have you installed any third party application recently?
  

Step 1: I would suggest you to open Camera app and check if you are able to access the webcam or not.

• 
  Type camera app in search bar and you will be able to open camera app.
  

Step 2: I suggest you to install the latest available web-cam software from the manufacture web site and check if it helps.

Step 3: I suggest you to check for the latest updates.

• 
  Press Windows logo key +R, enter
  MS-settings: and then press OK. This opens Settings.
  
• 
  In Settings, go to Update & security >
  Windows Update, and then select Check for updates. Install any available updates and restart your PC if required.
  

And also refer the link below and check if it helps.

Windows camera, microphone, and privacy - Microsoft Support

How to use the Camera app - Microsoft Support



Keep us posted on this issue so that we can assist you better.

 

camera not working

If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



If the camera app opens, follow the steps below:

• Press “Windows key + C” from your keyboard to open “Charms bar”.
• Select “Settings” option.
• Select “Permissions” option.
• Turn on “Allow this app to access your: Webcam and Microphone” option.
• Lose the app by pressing “Alt key + F4” from your keyboard.
• Reopen the Camera app.
• Connect your camera and then check how this app works.

Goodluck!

 

camera not working but light on camera is on

camera not working but light on camera is on