Windows 10: Why does my mouse keep disconnecting?

My tecknet bluetooth mouse refuses to connect for longer than one minute. I can successfully connect it w/bluetooth, however seconds later, the device will disconnect, and then attempt to re-connect as a new device, resulting in multiple listings of the same mouse in my bluetooth device settings. Additionally, in the Device Manager, under "Mice and other Pointing Devices," the listing of "HID-Compliant mouse" keeps deleting, but it's model name under the "Bluetooth" section stays there. Any tips?

:)

 

Mouse Disconnects, Cursor Dissapears

Hi Aaron,

Sorry for the inconvenience caused. I will certainly assist you.

Please answer the below question to assist you better.

What is the make and model number of the system?

I suggest you to follow the below methods and check if it helps.

Method 1: Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with mouse. I would suggest you to run this troubleshooter to check if the issue is with your hardware.

Refer these steps:

• Press Windows key +X, select
  Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the
  view all option on the left panel
• Run the playing Hardware troubleshooter

Method 2:

I suggest you to update all the drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select
  Device manger.
• Select Mouse and expand the driver icon.
• Right click on the driver icon and click on
  Update.
• Follow the onscreen instructions to update the driver.

Hope this helps. Please reply us back if you need any assistance further.

 

mouse keeps disconnecting randomly

Thank you so much for the response.
I have tried my best to follow all the steps you listed but none seem to work.
I've ended up with one of my mouse's not being able to connect at all after completing **"Press Start then search Device Manager" which worries me.

I have also tried three different mouse's which all have the same disconnecting problem.

If there’s any other way you can help I would appreciate it a lot.

PS sorry if I’m not making sense I’m beyond confused

-

 

Issues with accessing mouse after disconnecting XBox One Controller on Windows 10

Hi Harley,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing the mouse after disconnecting the Xbox Controller on your device. We will help you in resolving this issue.

Let us know the following to assist you better with this issue:

• What is the make and model of your device?
• Were you able to see any error code/ error message of this issue?
• Is this issue confined only with disconnecting the Xbox?

This issue might have occurred due to corrupted/outdated drivers. Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to run
Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Step 2: Update the Touchpad drivers.

• Right click on Windows key,
  select Device Manager.
• Expand Mice and other pointing devices.
• Right click on each of the driver and click on
  Uninstall.
• Hard restart the computer as mouse doesn't work.

Hope it helps. Get back to us with an updated status of this issue for further assistance.