Windows 10: Why do I get no sound when trying to play itunes?

I installed itues and I get no sound when I try to play a song, I do diagnostic tests and I do get beeps.

:)

 

Re. Windows 10 - iTunes Won't Play Songs & External Speakers Don't Work

Hi,

Thank you for your interest in Windows 10.

I suggest you to Uninstall and reinstall the ITunes in Compatibility mode and check if it works for you.
Refer to the steps below:

Follow the steps to uninstall the ITunes:

• Press Windows Key + X key and click Programs and Features.
• Right-click on the ITunes program and click on ‘Uninstall’.
• Restart the computer after its uninstalled.

Now download ITunes the website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install ITunes in compatibility mode:

• Right-click on the ITunes setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for
  “and select Windows 8.1 operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

I suggest you to follow the methods below and check if it fixes the sound issue.

Method 1

Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2

Step 1: Uninstall and reinstall the Sound driver

I suggest you to try uninstall the Sound drivers check if it works for you.

Follow the steps to uninstall the Sound drivers:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Sound, Video and Game Controllers.
  
• Right-click on the Audio devices listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Step 2: Remove and reinstall all USB controllers:

To remove and reinstall all USB controllers, follow these steps:

We can uninstall the drivers from the Device Manager Utility in Windows 8.1. To do this, you may follow these steps:

• Press Windows Key + X.
• Click on “Device Manager” from that list.
• Expand Universal Serial Bus controllers.
  
• Right-click every device under the Universal Serial Bus controllers node, and then click
  Uninstall to remove them one at a time.
• Restart the computer to install the drivers
  automatically.
• Plug in the head phones, and then test to make sure that the issue is resolved.

Try to access the device manufacturer's website and download and install the latest chipset, sound and USB drivers.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: Fix sound or audio problems in Windows - Microsoft Support

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Error while trying to install iTunes on Windows 10

You may need to install a Visual C++ Redistributable Package.

If that does not work, try the solution below that was suggested on Apple's forums.

Open iTunes and go to the Radio. Play a song from any category. After that try playing a song from your own music.