Windows 10: Why can I sign into my microsoft account on every device/app except the xbox app on my laptop?

I've been trying to sign into my Xbox account on my laptop but it keeps telling me, "That Microsoft account doesn't exist. Enter a different account or get a new one." Even though I'm able to sign in and use this account on my xbox as well as access my One Drive and any other Microsoft website with this same email that I've had for years. It works everywhere except on the Xbox app on my laptop.

:)

 

Can't sign in to xbox app on windows 10 laptop

Thank you for the information. Can you tell us if you have another Microsoft accounts associated with your Windows 10? Also, can you tell us if you recently changed your account password? For us to isolate more your concern, we suggest that you sign in your
Microsoft account online through Xbox.com to make sure that you can access it normally. If so, let's remove the account that you're trying to sign in on the Xbox app by performing the following steps:

• On your PC, press the Windows key and select the gear icon to access
  Settings page.
• Go to Accounts.
• Find the Microsoft account you used to sign in to the Xbox app and select
  Remove.
• Go back to the Xbox app and sign in with the Microsoft account you just removed.

Do get back to us with the results. We'd be more than willing to provide you additional help.

 

Windows 10 Xbox App Sign in error (0x409) 0x80070005

Hi,

Corrupted profile data, an outdated version of the app, and software conflicts that occur when signing in are some of the factors that we have to take into consideration when troubleshooting issues with signing in to the Xbox app on Windows 10. Let's isolate
your concern by answering the following questions:

• Have you made any changes to your device or to your Xbox account before encountering this issue?
• Are you using the same Microsoft account to sign in to the Xbox app and your Windows 10 PC?
• Are you using an administrator user profile?
• Have you tried signing in to other built-in Windows 10 apps like the Store app to check if the same issue occurs?

Meanwhile, we suggest signing in to a different user profile. This can help determine if this is due to corrupted user data. Here are the steps:

• Press the Windows button on your device or keyboard, or select the
  Windows icon from the bottom-left corner of the main screen.
• Select your account name from the top-left corner of the menu, and then select
  Switch account.
• Sign in with an account other than the one you were using.
• Sign in to the Xbox app and check if the same issue occurs.

 

My Xbox app on my Laptop wont sign in

Hi Aaron,

Failure to authenticate the Xbox login information is one possible reason as to why you're encountering issues signing in to the Xbox app on Windows 10. For us to determine the root cause of this issue, kindly answer the following questions:

• Have you tried signing in to other Windows 10 built-in applications to check if the same issue occurs?
• Are you using the same Microsoft account to sign in to the Xbox app and the Windows 10 PC?

To determine if there's an issue with your Xbox account, we suggest that you sign in to
Xbox.com. If you can sign in, that means your account is all good. Otherwise, follow the on-screen prompts to update your account information.