Windows 10: Why am I suddenly unable to connect to ANY Bluetooth mouse?

System Information:OS Name Microsoft Windows 11 Home Version 10.0.22631 Build 22631 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name MISFIT75 System Manufacturer Dell Inc. System Model XPS 9315 System Type x64-based PC System SKU 0B14 Processor 12th Gen IntelR CoreTM i7-1250U, 1100 Mhz, 10 Cores, 12 Logical Processors BIOS Version/Date Dell Inc. 1.19.1, 3/14/2024 SMBIOS Version 3.4 Embedded Controller Version 255.255 BIOS Mode UEFI BaseBoard Manufacturer Dell Inc. BaseBoard Product 00KRKP BaseBoard Version A00 Platform Role Mobile Secure Boot State

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Microsoft bluetooth mouse 3600 suddenly undetected


I'm using a Microsoft mouse 3600 on Windows 10, all worked fine until suddenly the mouse stopped working, it disappeared from the Bluetooth detection and can't be found anymore. I need to say Windows performed an update yesterday but it still worked fine after the update. I've tried replacing batteries, updating Bluetooth driver, went one step before the updates and nothing. I obviously tried troubleshooting about anything.The mouse does work on other laptops.

Any ideas? thanks

 

Microsoft Sculpt Comfort Mouse (Bluetooth) suddenly stopped being detected

Hi Caleb,

Please answer these questions to assist you better.

• Do you get any error message?
• Are you able to connect Bluetooth mouse to other computer running Windows 10?
• What is the make and model of your computer?

Follow the link below and perform the troubleshooting steps suggested.

Fix connections to Bluetooth audio devices and wireless displays.

Fix connections to Bluetooth audio devices - Microsoft Support

Do let us know if the Bluetooth mouse gets connected to computer. Thank you.

 

Bluetooth mouse still freezes

Hello,

There are multiple possibilities why a Bluetooth mouse could act up. To assist you with your concern, you can try these following steps:

Method 1:

Check if the Bluetooth mouse and its Bluetooth adapter are working properly.

• Try installing fresh new batteries.
• Try to unplug the Bluetooth adapter of your mouse and plug it back in.
• Try connecting the Bluetooth adapter of your mouse to a different USB port.
• Try to remove objects that can interfere with the signal of your Bluetooth adapter and mouse.

Method 2:

Check if you have installed all the updates on your computer. There are chances that you might get Bluetooth drivers through update:

• Go to the Start screen.
• Type Windows update and click on it from the list of results.
• Click on Check for updates on the left pane in the new window.

We also suggest that you try to contact the manufacturer of the Bluetooth mouse for other options.

We will wait for your response.

Regards.