Windows 10: Where to begin troubleshooting a USB Audio Device that won't play audio?

So I just purchased a new MSI Immerse GH50 Wireless headset to replace an existing USB wired headset that I have with a dying microphone and it will not play audio or detect audio input through the microphone. I have had problems with other headsets in the past and have always written them off and returned them as bad or incompatible devices. This time I bought a headset from the same manufacturer as my motherboard, figuring that would be the best chance to have them just work.I have determined the headset does in fact work, as it is plug-and-play simple with another computer in my house

:)

 

Problem with audio devices

Hi Marcello,

I appreciate you for trying some steps in order to get the issue resolved.

If you're connecting to an audio device using USB or HDMI, you might need to set that device as the default.

Open Start, enter Sound, select it from the list of results, and then, on the
Playback tab, select a device, then Set Default.

I would also suggest you to turn off Audio enhancements.

• 
  Go to Start, enter Sound, and select Sound Control Panel
  from the list of results.
  
• 
  On the Playback tab, right-click (or tap and hold) the
  Default Device and select Properties.
  
• 
  On the Enhancements tab, select the Disable all enhancements
  check box and try to play your audio device.
  
• 
  If that doesn't work, select Cancel and, on the Playback
  tab, select another default device (if you have one), select the Disable all enhancements check box, and try to play audio again. Do this for each default device.
  

Please revert if you face any issues with Audio.

Thank you.

 

Audio device

I FIXED MY SOUND

Troubleshoot problems that prevent your computer from playing or recording sound.

Here is how:

Follow Bilion Debbarm METHOD #1 (in a previous reply)

Method 1.

I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below steps.

• 
  Press Windows key + R and click on
  Control Panel.
  
• 
  Click on View by: category and click on
  Small icon.
  
• 
  Now click on troubleshooting and click on
  Hardware and Sound.
  
• 
  Click on Playing Audio and Click on Next button
  

(My computer says "Troubleshoot audio playback")
click this

THEN

A box should pop up saying: Play audio Find & fix problem (Hit Next)

(computer will start searching/detecting if problem)

Question will pop up:

Which of these devices do you want to trouble shoot?

-Speakers

-Headphones

CLICK SPEAKERS

It should then ask you to change selected audio device to default

CLICK - Apply this fix.

Done!

 

Audio not working

Hi,

We need more information so that we can identify the cause of the issue. We suggest running the troubleshooter for your audio devices. Follow the steps below:

• Type Troubleshooting in the search bar on Start menu.
• Select Troubleshooting.
• Select Hardware and Sound.
• Select Playing Audio.
• Follow the instructions provided.

Looking forward to your response.