Windows 10: Where can i update the latest driver for bon.elk USB C hub to HDMI which is not receiving...

I recently purchased a Bon.elk USB C hub, the HDMI port is not able to pick up the monitor singnal.I want to know how i can get it work and where i can get the latest drivers?

:)

 

usb-c hub and video display

My USB-C HUB no longer displays video. The monitor is recognized I can move file and programs on the monitors but there is no vidio display (used HDMI, DP and vga connetions on the USB-C HUB. This occured after the July Windows 11 update. Any suggestions?

 

USB HUB

Hi,

Incompatible USB hub driver is one of the possible reasons why this issue is happening. We recommend uninstalling the USB Root Hub driver and see if it helps. Follow the stepes below:

• Open Device Manager.
  
• Double-click Universal Serial Bus controllers to expand.
  
• Right-click USB Root Hub, then click Properties.
  
• Go to the Driver tab.
  
• Click Uninstall.
  
• Restart your computer.
  

Note: Restarting your computer will automatically reinstall a generic driver for your computer. Also, we suggest connecting your USB hub while performing the steps.

If the issue still persists, let's disable the USB selective suspend settings thru Power Options to resolve the issue. Follow the steps below:

• Type Power Options in the search box, then press Enter.
• Locate USB settings > USB selective suspend settings.
• Select Disable.

Keep us in the loop with the result.

 

HDMI Disable

Thanks Greg for you quick reply!

I've update the drivers on my Windows. I use the same cable with no issues with the following configurations:

• Laptop with no USB-C Hub. connected through laptop hdmi port to monitor.
• Laptop with Anker HUB 7 in 1 USB-C connected throught laptop hdmi port to monitor
• Laptop with Anker HUB 7 in 1 USB-C connected throught USB-C hub hdmi port to monitor
• Laptop with Flepow 12 in 1 USB-C connected throught USB-C hub hdmi port to monitor

After that test I can prove that

The HDMI cable works and my monitor works. The only enviroment when my monitor appear have not signal is when the USB-C Hub is connected but only the Flepow.

If I disconnect the Flepow from my laptop and the laptop is connected to my monitor I have extended view in both monitor (Dell SP2309W and laptop builtin) after that I connect the Flepow extended vision works but if I restart the laptop with hub-c connected
I the laptop hdmi port do not send signal.

I send mail to flepow support but do not receive information. I think that is soming with configuration. :S

Thanks!

Guido