Windows 10: Whenever I plug in my second monitor my first monitor and second monitor go black. This was...

My main screen is an Benq and my second screen is a Asus. They are both connected with display ports, I have tried switching the cables and updating all my drivers. Could this be a broken graphics card?

:)

 

second monitor

Hi Pauline,

Some of the advantages of having multiple screens (dual monitor) are it increases your productivity or it allows you to do multitasking. When awaking your PC after putting it to sleep, it will be directed at the sign in page. Normally,
the second monitor will just reflect black screen and the main monitor will reflect the sign in page. After signing in, your second monitor will automatically open if it is turned on.

If the second monitor doesn’t turn on, we recommend that you run the Power troubleshooter by following these steps:

• Click the Start button, then type Control Panel and then press
  Enter.
• Change the View by option on the top-right to Large icons.
• Click on Troubleshooting, and click on the View all option on the left pane.
• Run the Power troubleshooter.

If the issue persists, kindly refer to the resolution provided by
breadbox88 in this
thread and check if it will help you with the issue.

Let us know how it goes.

 

Second Monitor

Hi David,



Some of the advantages of having multiple screens (dual monitor) are it increases your productivity or it allows you to do multitasking. When awaking your PC after putting it to sleep, it will be directed at the sign in page. Normally,
the second monitor will just reflect black screen and the main monitor will reflect the sign in page. After signing in, your second monitor will automatically open if it is turned on.



If the second monitor doesn’t turn on, we recommend that you run the
Power troubleshooter by following these steps:

• Click the Start button, then type Control Panel and then press Enter.
• Change the View by option on the top-right to Large icons.
• Click on Troubleshooting, and click on the View all option on the left pane.
• Run the Power troubleshooter.

If the issue persists, kindly refer to the resolution provided by breadbox88 in this thread and
check if it will help you with the issue.



Update us with the outcome.

 

windows not recognizing second monitor

Hello,

Windows may not recognize another external display device if the display drivers are outdated, or that the monitor is turned off or not plugged in correctly, etc. For us to isolate the issue in connecting a second monitor in Windows 10, kindly respond to
the questions below:

• Have you made any significant changes to your device prior to the issue?
• Did the second monitor work before?
• Have you tried using the monitor to a different computer?
• What happens if you disconnect your primary monitor and connect the second monitor to make it the main monitor?

We look forward to your response.