Windows 10: When I try to download something on Microsoft Store it says, "Oops – something went wrong"...

The full thing is "Oops – something went wrongThere is a problem with your Microsoft account. To fix this, sign in to account.live.com from a browser."

:)

 

Windows 10 - "Something went wrong" - Windows Store / account problems

Scenario

So recently I was trying to install something from the Windows 10 store. I clicked the Get button and it asks for me to verify my Microsoft account. I entered my email address in and password for the Microsoft account I had made before. It comes back with an error saying "Oops, something went wrong. Service unavailable" (no error code).





Followed by:





When I try again "later" the same thing appears. This has been going on for about a month so definitely something wrong on my end.

I tried to use another email address, creating a new Microsoft account from that and I get this "Something went wrong, please try again later 0x80190005". I tried to look up this error code but there is not much information out there from google.

Problem

The main problem is not being able to log in to the Microsoft Store. When I goto microsoft.com and log in to my account, it lets me log in without any issues.

What I have tried

• I have tried making a new account as stated under my scenario with a different email address. I have tried going to Internet Options > Advanced > turning on SSL3.0, TLS1.0, TLS1.1, TLS1.2 as suggested on several sites. SSL2.0 does not appear in my list even though suggested to enable but since not in my list, I can not turn it on of course.
  
• I have tried deleting the contents of the two folders:
  C:\Windows\SoftwareDistribution\DataStore and C:\Windows\SoftwareDistribution\Download as suggested as well. It deletes the contents of Download no problem but states that the files under the DataStore folder are in use.
  
• I have verified that Windows Firewall is indeed turned on.
  
• My time and date are accurate (some suggested this as well)
  
• My account I am logged in as is Admin, has a PIN and password set up on it (some suggested using a PIN to fix this)
  

So as you can see, I have tried everything I could find out there and I am still unable to download anything from the Microsoft Store. Any help or suggestions are appreciated. Also let me know if you need any other information.

 

Microsoft Store free apps

Hello,

Corrupted system files can cause issues when downloading applications from the Microsoft Store. However, for us to provide you the most appropriate assistance, can you provide us the exact error message that you're getting?

As an initial troubleshooting step, we suggest that you reset the Microsoft Store cache and try to download applications again. Check out the steps below:

• 
  Press Windows + R keys to open the run command box.
  
• 
  Type WSReset, then try launching Microsoft Store and sign in.
  
• 
  Once done, try to download applications.
  

We'll wait for any updates to assist you further.

 

unable to download itunes from microsoft store

I am unable to download the itunes app on to my pc from the Microsoft store. I select itunes, I get to the itunes app page and click "download now." When I do this, it opens a new Microsoft Store window listing a whole bunch of "Essential Apps." I scroll down the list of "essential apps," find itunes again and select it, which brings me back to the same itunes download page I started with. But when I select "download now" it just opens up the "Essential Apps" window again. What am I doing wrong?

Windows Version 1909 (OS Build 18363.1198)