Windows 10: what is AuthenticAMD.sys ?

for pas few weeks, my laptop occasionnally getting BSOD, and when i try to read the minidumps it show mostly this "AuthenticAMD.sys" modulewhat cause those module to bsod?i've currently updating my windows from build 23h2 to 24h2 but keep getting bsod from thos module.here's i've put the link to the file in case there's someone who wanna read ithttps://drive.google.com/file/d/1lQolt3S_C08TGTSzEh8CZrIFCR7Hhtjp/view?usp=sharing

:)

 

DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)

Hi Nezar,

Thank you for posting on Microsoft Communities.

I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.

What is the make and model of your computer?

File igdkmd64.sys is the Intel Graphics Kernel Mode Driver for Microsoft Windows 8.

I would suggest you to follow the steps provided below:



Step 1:

Uninstall the Device from Device Manager

• Open Device Manager
• Expand the Display Adapter section.
  
• Find the Display card Driver.
• Right click Display card Driver and select
  Uninstall.
• Select the check box delete the driver software for this device.
• Reboot the computer after uninstall process has finished.

Step 2:

Uninstall the Device Drivers from Program List in Control Panel

• Click on start, select Control Panel
• Now click on Programs and select Programs and Features.
• Find the Display card Driver.
• Right click Display card Driver and select
  Uninstall.
• Reboot the computer after the uninstall process has finished.

Hope this helps and do let us know if you need any assistance.

 

Blue Screen because of cm11264.sys

Hi,

Cm11264.sys
is a vital SYS file and it's a component of the software C-Media USB Audio Driver (WDM) developed by Windows Software Developer. Without it, it will be very difficult for your Windows system to run. Usually, cm11264.sys blue screen
errors occur when you install a new hardware or software.

For us to provide you the possible resolution and the accurate information as to why you're having the issue, answer
the following questions:

• When did the issue start?
• Where there any changes made on your computer prior to this concern?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

Looking forward to the requested information for us to assist you further.

 

Random Reboots / Crashes (AuthenticAMD)

Hello, I have been having many random reboots / crashes while gaming lately. When I am gaming my game will freeze, then the screen will go black, then the sound will turn static, and my PC will reboot. I have figured out through the minidump file that this
is being caused by "AuthenticAMD." I have tried everything I can think of to fix it. I have tried reinstalling GPU drivers, resetting my PC, checking for overheating (temps were normal while gaming), and disabling fast startup. I will post the minidump file
here,

1. * *
   
2. * Bugcheck Analysis *
   
3. * *
   
4. *******************************************************************************
   
5. 
   
6. WHEA_UNCORRECTABLE_ERROR (124)
   
7. A fatal hardware error has occurred. Parameter 1 identifies the type of error
   
8. source that reported the error. Parameter 2 holds the address of the
   
9. WHEA_ERROR_RECORD structure that describes the error conditon.
   
10. Arguments:
    
11. Arg1: 0000000000000000, Machine Check Exception
    
12. Arg2: ffff828cfd159038, Address of the WHEA_ERROR_RECORD structure.
    
13. Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    
14. Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    
15. 
    
16. Debugging Details:
    
17. ------------------
    
18. 
    
19. TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
    
20. 
    
21. BUGCHECK_STR: 0x124_AuthenticAMD
    
22. 
    
23. CUSTOMER_CRASH_COUNT: 1
    
24. 
    
25. DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    
26. 
    
27. PROCESS_NAME: System
    
28. 
    
29. CURRENT_IRQL: 0
    
30. 
    
31. STACK_TEXT:
    
32. fffff508`fd8225b0 fffff802`af098991 : 00000000`00000000 ffff828c`fd159010 ffff828c`fbe79150 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
    
33. fffff508`fd822ae0 fffff802`aeecc568 : ffff828c`fd159010 fffff802`aed0f5d1 00000000`00000000 ffff828c`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
    
34. fffff508`fd822b10 fffff802`aeecd1eb : fffff802`aefae4e0 ffff828c`fbe79150 ffff828c`fbe79150 fffff80d`81eb72a0 : nt!WheapProcessWorkQueueItem+0x48
    
35. fffff508`fd822b50 fffff802`aec45335 : 00000000`00000300 ffff828c`fe266700 fffff80d`00000000 ffff828c`00002000 : nt!WheapWorkQueueWorkerRoutine+0x2b
    
36. fffff508`fd822b80 fffff802`aece7cd7 : ffff828c`fe266700 00000000`00000080 ffff828c`fbe71040 ffff828c`fe266700 : nt!ExpWorkerThread+0xf5
    
37. fffff508`fd822c10 fffff802`aeda28d6 : ffffc500`54aa3180 ffff828c`fe266700 fffff802`aece7c90 00000000`00000000 : nt!PspSystemThreadStartup+0x47
    
38. fffff508`fd822c60 00000000`00000000 : fffff508`fd823000 fffff508`fd81d000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
39. 
    
40. 
    
41. STACK_COMMAND: kb
    
42. 
    
43. FOLLOWUP_NAME: MachineOwner
    
44. 
    
45. MODULE_NAME: AuthenticAMD
    
46. 
    
47. IMAGE_NAME: AuthenticAMD
    
48. 
    
49. DEBUG_FLR_IMAGE_TIMESTAMP: 0
    
50. 
    
51. FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
52. 
    
53. BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
54. 
    
55. Followup: MachineOwner