Windows 10: WDAGUtilityAccount is Admin account & password reset.

I have been attempting to help a family member with a used laptop they purchased. They reset and forgot the password and have not been able to get back in. We have attempted to go through safe mode, reset the laptop it went straight back to the login screen instead of an initial set up and used the command prompt several times but no passwords we set, nor accounts we try to create are sticking.I did not take a picture but here is generally what I am seeing after opening command and typing in: Net user.User accounts for \\ BLANK-------------------------------Administrator: WDAGUtilityAccoun

:)

 

admin password?

You can reset the Admin Password using Windows XP repair; See Here for step by step.

*Toast :toast:

 

How to reset Windwos 8 Password?

Change or reset your Windows password - Microsoft Support

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

Forgotten admin password.

Sorry but "Admin account" might be a description. Is your answer to 1 that you are signed in to the built-in account with the username Administrator or do you just mean that you are signed in to an account that has admin status [an account that you have made at some stage]?

The account to select in the list is the one that you want to reset the password to. If that is the one you are signed in to then you'll get that To change your password press Alt+Ctrl+Delete message instead [and the existing password is needed in order to do any change].

You need to be signed in to a different admin user account in order to reset the existing one's password. By the way, you will lose all your saved internet sign-in credentials by resetting it.
- You could create a new password-protected, admin-level local user account {steps given in a separate post below} then sign in to it so you could then use netplwiz to reset the original one.

Denis