Windows 10: VIDEO_DXGKRNL_FATAL_ERROR and when reboot the pc does not detect de Graphics card

Some days ago, my pc show me a BSOD with the error VIDEO_DXGKRNL_FATAL_ERROR, after that the system reboot and then the PC didn't show the GPU GTX1650 ti, when I tried to reinstall the drivers it says there is no GPU in the PC, so I don't know that to do. Please Help.HP Pavilion Gaming 15-dk10000 Laptop PC 8VD47AVMicrosoft Windows 10 64-bit

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graphics card problems

Hi,

Your computer makes a noise or beeps from your internal speaker because it failed to detect the graphics card. What we can suggest is for you to try cleaning your graphics card with a pencil eraser. Here are the steps below:

• Turn your computer off.
• Pull out your video/graphics card.
• Rubbed the cold contacts with soft pencil eraser.
• Connect your video/graphics card back to the computer.

Kindly note that this is just a temporary fix. If the case still continues, I suggest that you contact your graphics card's manufacturer.

Let us know how it goes.

 

Graphics card information.

Hi David,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

The error might occur if the Graphic card is cannot update the driver automatically.

I suggest you to update the graphic card manually by following the steps below:

• Press Windows key + X and click on
  Device manager.
• Expand Display Driver from the list.
• Right click on the Graphic driver and select
  update driver software.

Also, can download the latest version of the graphic card from the manufacturer website.

Hope the information is helpful. Please revert back with the necessary information and we’ll be glad to assist you.

 

Continuous Reboot, New Graphics Card

Hi Vanessa,

There are possible reasons why your computer is rebooting continously:

• Your power supply not giving enough power to the graphics card.
  
• Video / Graphics card may not be seated properly.
  
• Power cables not properly inserted into the motherboard and into the video card.

If all of the said things are done and rectified and concern still persists, we suggest to run a clean install for Windows 10. A clean install is an opportunity to start fresh from scratch without any bloatware and trial software that might have come pre-installed
with your system. You will also regain control over your apps, as you can now install only the applications you need, and you'll also start with a brand new and clean Windows Registry. Kindly click on the article below and follow the steps provided by Andre
Da Costa:

How to: Perform a Clean Install or Reinstall of Windows 10


Should you need further assistance, feel free to get back to us.

Regards.