Windows 10: User keeps getting locked out from her AD account

HelloI'm working at an IT helpdesk where I currently have one user that keeps having her AD account locked constantly.I did the following troubleshooting: - unlocked users account from AD- remoted in to her pc via quick assist- cleared the credentials manager- Reset her password in AD- did a gpupdate/force and netsh winsock reset in cmd as admin- ensured all updates are down for windows- took an error log from eventviewer from the time this issue ocurred find it attached- did a reboot, monitoring the situation- user is currently working remotelyI'm all out of clues on this one....final

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adding user accounts for children

Hi Kurt,



Thank you for posting your query in Microsoft Community. We are glad to help you.

I would suggest you to try following methods and check if it helps.



I suggest you to follow the steps how to create the child account as below and check if it helps.

• Press Windows key and select
  settings.
• Click on Account and select
  Family and other users.
• Then click add someone else to this pc and
  select add child’s account.
• Enter the child’s email address and click on Next.
• Then click on finish.

Hope this information helps. Do contact us for further queries. We will be happy to assist.



Regards,

Jenith

 

User Account Keeps locking

Our domain policy is set to lock an account after 5 incorrect attempts.

I have cleared all the temp files, cached passwords, temp files etc.

Nothing useful showing in the users or PDC logs.

Any suggestions

Many thanks

Declan

 

windows 10 - Microsoft Store & Adding new user

Hi,

Creating or adding new user account is one possible troubleshooting step that you can perform whenever you are encountering problems with Windows Store. Through this, we can identify if there are corrupted files in the current user that causes problem with
Windows Store. If you are having problem adding account through Account settings, let us try these steps instead:

• Open Command Prompt (Admin).
• Type this net localgroup administrator test /add and hit
  Enter.

Keep us posted.