Windows 10: Used laptop still asking for last owner Microsoft password she doesn't remember and the...

I bought a used laptop from my son's grandparents and it hasn't been active for some years so when I connected it to the Internet it updated and restarted and now I have no access I was given a password to get into it but now it's asking for Microsoft password they don't remember any of it and the code is not coming through email Is there a way to use the phone number on file

:)

 

Sold laptop, now new owner needs password ???

I sold my laptop online after doing a factory restart on it. Removed all my personal files and kept Windows 10 on it. Now, the new owner messaged me that he needs a password for the laptop. Not a PIN, but a password. I don't remember resetting any passwords
or pins.

Logging into my microsoft account, I saw that the laptop was still in my list of devices. I removed it from my devices and unlinked it from the microsoft store.

Is there anything else I need to do? Will the new owner still need a password? Can the new owner reset the password?

 

Email clients not remembering passwords

Hi all

A friends computer will not remember his gmail password. He used to use outlook, and seeing that I use thunderbird and it would be easier to troubleshoot I installed that for him. Now that was working for a few weeks, and now the same problem is occuring.

We are 100% sure the password is correct, as we can access the email account through webmail, but the local clients will not remember the correct password. Of course the 'Remember password' button is checked, but still no good.

It returns with incorrect password.

Any suggestions?

 

Upgrade to windows 10. Current password doesn t work

Hi,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused. I will assist you with this.

Please let us know

• Are you logged in with a local account or Microsoft account?
• Have you tried typing the password with On-Screen keyboard?

I would suggest you to try the following steps and check if it helps.

Step 1: On-Screen Keyboard

You may use the accessibility options to pop open a on-screen keyboard and type the password from there to make sure you are typing the correct password.

If the issue persists,

Step 2:

If you see your email address listed there, it must be a Microsoft account. You will be able to reset the password and log in if your PC is connected to internet.

Refer,

I can't sign in to my Microsoft account - Microsoft Support

Hope this information was helpful.