Windows 10: USB problems with MIDI keyboard

Hi,

first sorry for my english but it's not my first language, I tried everything you all are my only hope.

I built a pc in January. These are the specs:

MB: Asus Prime B550M-A (Wi-Fi)

CPU: Ryzen 7 3700x

GPU: Nvidia Geforce 1030

RAM: 2x16GB ddr4 3600Mhz Corsair Vengeance LPX

CASE: Corsair Carbide SPEC-DELTA
​

The computer work fine after I installed all the drivers from the Asus, AMD and Nvidia

I have a midi piano, the Alesis VI61. The two devices unfortunately don't work together. For better explanation the midi keyboard shuts off when booting, when it works normally it lights up every button that has on it and then it shows up on the pc. The keyboard connects with a USB-A USB-B cable to the pc. I use occasionally it with a synth for what the keyboard need a power supply (9V DV, 500mA) and connects via midi cable (6 pins).

Windows is updated. The cable works. The midi piano works on other pc. I tried all the ports on my pc.

I wrote even at the Alesis support and they said it was probably a hardware problem but I know it is a Windows problem and I don't know how to solve it. Yesterday I was on the BIOS of the motherboard to check the USB settings trying to solve this problem and the keyboard turned on. Btw when the pc booted the keyboard shutted off. I have noticed that when I try to turn on the keyboard the rgb light inside the case freezes and begins to work again when the keyboard shut off itself. I suspect that the problem is a usb problem of some sort with the device in the image below:



aura led driver

I don't have the device connected but after some research i think it is included in the motherboard.

For the last month I searched on internet but there is no way to have the keyboard work properly.

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:)

 

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