Windows 10: Update to Windows 11 locked us out of husbands computer: total wipe necessary?

My husband updated to Windows 11, and there is now a mysterious Bitlocker key being requested. We never set one up for him. His machine is associated to my MS Office account, but somehow not listed as one of my devices. We have been told that the only solution is to wipe his drive. That will lose all kinds of family data and would be disastrous. Please advise.

:)

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

FBI Bitcoin Trojan virus, BSOD, and NTLDR missing Win 10 new install


My husband said that he tried the repair protocol that you suggested, but said that when he got to step 3. he got a message saying that the hard drive is locked.

 

Computer stuck at lock screen and after Anniversary Update on Windows 10

Hi,

Do let us know if you are able to see any error message/ error code with locking the computer.

Let us try the below steps to unlock and check if it helps.

• I suggest you to restart the computer, try to unlock and check if the issue persists.
• Use On-screen keyboard to type in your password and check if it helps.

Click on the Ease of access on the lock screen at the right-bottom corner, turn on
On-screen keyboard to type the password.

Hope it helps. Try the above and update us the status of unlocking the device for further assistance.

Thank you.