Windows 10: Unknown USB Device Set Address Failed" Error with Ugreen CM578 Enclosure

Hi There,I'm encountering a recurring issue where my laptop fails to recognize the Ugreen CM578 SSD enclosure. I've tried various troubleshooting steps, including:Updating USB driversUninstalling and reinstalling USB driversChecking the USB power supplyUsing different USB portsDespite these efforts, the error message "Unknown USB Device Set Address Failed" persists.Interestingly, the same enclosure is easily recognized by my phone through a Type-C port. The enclosure contains a Team M.2 NVMe SSD.I'm seeking assistance from the Microsoft community to resolve this issue. Any suggestions or sol

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Unknown USB Device (Set Address Failed)

Windows version 21H1 19043-985 Windows 10 Pro 64bit

I am running a WD RED 10GB RAID 1 mirror on an unmanaged external enclosure. Enclosure specs are here HUR5-SU31C , 2 Bay USB 3.1 Type-C Specs - Mediasonic Forum

I've had this enclosure connected to a Windows 10 machines for several months now with no hiccups. It acts as my Plex library. A couple days ago after I performed a Windows update, the drive started to disconnect when attempting to write data to it. I checked out device manager and it showed Unknown USB Device (Set Address Failed). I can toggle the power on the enclosure but as soon as I try to write something to it or even delete something explorer freezes and disconnects the enclosure. So I moved it over to another machine, running same windows version and it works fine. I can write and delete to it and no problems, no freezes, no disconnects.

While the drive is in the Unknown USB Device (Set Address Failed) state, I uninstall the driver, rescanned hardware and it pops up again as Unknown USB Device (Set Address Failed). The only way I can get it to recognize it to power cycle the enclosure but the problem occurs again. If I reboot the computer sometimes the drive will be recognized and sometimes it won't.

Since the enclosure works in another computer I assume there is something wrong with the specific machine. I have 2 other external drives connected to it, an external WD 12GB and a smaller 4GB 3rd party external enclosure, all working fine. I've tried switching usb ports but same result. I don't believe the cable is bad because it works fine on another machine with the same usb cable.

Any suggestions?





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I am going to try this and will report back if it does not fix it.

USB drive or flash problems? How to cleanup and remove old USB storage drivers | TechSpot Forums

 

Why does my Ugreen HDD enclosure not work with Windows 10 Home v1809? It works with my Lenovo Windows 10

Hi Antoinette,



Thank you for writing to Microsoft Community Forums.



We understand that the HDD enclosure is not getting detected in Asus Vivo book, we will look into this for you. However, it would be great if you can help us with the information requested below:

• Are you able to connect any other device to the laptop?
  
• Do you see any Unknown Device in Device Manager?
  

As you have mentioned that you are have already tried updating the drivers and didn’t find the HDD enclosure showing in Device Manager, follow the steps mentioned below and check if that helps:



Method 1: Check Unknown devices



We can check if the HDD enclosure shows as an Unknown device. If it shows as an Unknown device, we can try to update the drivers.

1. Press Windows key + X, and select
   Device Manager.
   
2. In Device Manager window, check if there is a section of
   Unknown device.
   
3. If you see Unknown device, right click on it and select
   Update Device.
   
4. If prompted, restart the computer.
   

Method 2:



I suggest you to follow the steps from the article
Error: “USB Device not recognized” when you try to access a USB external hard drive expect Method 2 and see if that makes any difference.



You may also check if there is Intel Rapid Storage driver available in the computer manufacturer’s website. If any, I suggest you to install it and check.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Unknown USB Device (Set Address Failed)

The only issue I've seen with my USB 3 Dual-Drive Dock with 3 USB ports on the front is with one being the charging port, the other 2 ports work fine with Thumb drives.