Windows 10: Unexpected computer error

Hi there! I was trying to fix a problem with my probook it didn’t recognise it had the capability of connecting to wifi and other wireless networks, didn’t play any sounds it had a red warning sign on both the wifi and audio thought a windows update might work so tried to update from windows 10 to 11 and now it says “the computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows click OK to restart the computer them restart the installation” however whenever I press OK the notification disappears for a second and then pops back

:)

 

Unexpected Store Exception

Hi,

Many factors can be involved with the Unexpected Store Exception
blue screen error such as a conflict with some third-party software, a faulty RAM, or a hardware failure. To rectify such issue, we'd like to ask a few questions:

• Were there any changes made on your computer settings prior to this issue?
• Does your computer have the most recent update for Windows 10?

Meanwhile, we suggest that you follow the series of steps in this
article which lists some troubleshooting instructions suitable for blue screen errors.

We look forward to your response.

 

Blue Screen - Unexpected Kernal mode trap

Hi Anne,

Thank you for writing to Microsoft Community forum.

This issue may occur when your computer lacks sufficient kernel space to process kernel-mode drivers

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below.

1. What is the make and model of the PC?
   
2. Were there any changes made on the computer prior to this issue?
   

Meanwhile, you may try the troubleshooting steps suggested in the articles listed below and check if it works:

1. Troubleshoot blue screen errors.
   
2. Troubleshoot UNEXPECTED_KERNEL_MODE_TRAP
   
3. Bug check: UNEXPECTED_ KERNEL_ MODE_ TRAP
   

Regards,

 

stopcode unexpected store exception

Hi,

In order for us to find out what causes the computer to get error message "stopcode unexpected store exception", we would like to gather more information:

• What activity were you doing when you received the error message?
• Can you send us a screenshot of the error message?
• What troubleshooting steps have you tried so far?
• Did you make any recent changes prior to this issue?

Regards.