Windows 10: unattended TRUSTEER RAPPORT loading and install, suspicious activity

Discus and support unattended TRUSTEER RAPPORT loading and install, suspicious activity in AntiVirus, Firewalls and System Security to solve the problem; yesterday, 4 august 0400 south african time [utc +2], my computer must have loaded trusteer rapport [banking security software which i previously... Discussion in 'AntiVirus, Firewalls and System Security' started by gabrielsmit, Aug 4, 2016.

  1. GABRIELSMIT
    gabrielsmit Win User

    unattended TRUSTEER RAPPORT loading and install, suspicious activity


    yesterday, 4 august 0400 south african time [utc +2], my computer must have loaded trusteer rapport [banking security software which i previously un-installed], made a system restore point before running it and my system time zone was set to cuiaba, brazil [utc -4].
    i tried to go back to a pre trusteer rapport system restore point but all were wiped out and the restore point which was accessible warned me that nearly all my drivers as well as anti malwarebytes and the antimalwarebytes anti-ransomware would be deleted.
    anyone with something similar?
    in the meantime i try to get rid of the trusteer rapport software [an ibm program the banks want to smear off on you] but it re-emerges as i cant get it out of the registry - mostly in HKEY_LOCAL_MACHINE\SYSTEM\Controlset\Services\RapportCerebus_.... and seems to reinstall itself again and again, even creating its folder in the Programs folder.
    so i move to the folder, Trusteer, in order to delete it - not with revo-uninstaller, not with Take Ownership - nothing can touch it. it tells me i have to get permission from xxx which is not even part of my Group or Usernames.
    any help please
    God bless
    gabriel

    :)
     
    gabrielsmit, Aug 4, 2016
    #1
  2. LOU B
    Lou B Win User

    Explorer only runs in adm mode

    So far uninstall has worked, will down load new version in a week or so.

    Thank for the help!

    Lou
     
    Lou B, Aug 4, 2016
    #2
  3. DON VARNAU
    Don Varnau Win User
    IE11 not working anymore with Win10

    1. Is Trusteer Rapport installed?

    2. If Trusteer is installed, update it or uninstall it and reinstall from a fresh download.

    Rapport Installation Links

    3. If the problem persists after updating or reinstalling Trusteer Rapport, give Trusteer time to resolve the issue. Try to reinstall it again in a week or two.

    Update: There are reports today that the newest version of Trusteer Rapport doesn't cause the problem. Install the latest version of Trusteer.

    Don
     
    Don Varnau, Aug 4, 2016
    #3
  4. SAMURIA
    Samuria Win User

    unattended TRUSTEER RAPPORT loading and install, suspicious activity

    Rapport includes anti-removal protection to prevent malware from removing it from your computer. They have a util to remove it for you it is a trusted app Safe Uninstall Utility | Trusteer
     
    Samuria, Aug 4, 2016
    #4
  5. GABRIELSMIT
    gabrielsmit Win User
    tx samuria,
    the only things left were the Trusteer folder in Program Data and about 10 registry entries of which one 'RapportHades'... which i all deleted
    God bless
    gabriel
     
    gabrielsmit, Apr 5, 2018
    #5
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unattended TRUSTEER RAPPORT loading and install, suspicious activity

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