Windows 10: Unable to sign in to Defender: That Microsoft account doesn't exist. Enter a different...

Hi there,We have Microsoft Defender for Endpoint P1 subscription and I could successfully deploy it to my company MDM device. However, I am not able to log in from my company laptop. The laptop is domain joined and Defender is deployed through Company Portal/Intune, and I can see from there that the app is ready to install. When I try to log in to Defender, my Microsoft account is not recognised, I get the error message 'That Microsoft account doesn't exist. Enter a different account or get a new one'.We would appreciate if someone could point us in the right direction.Thanks,Sevim

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Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you receive an error, ‘That Microsoft account doesn't exist. Enter a different account or get a new one’ when you try to login with your Microsoft account. I’ll certainly help you with the issue.



However, it would be great if you can help us with the details requested below:

• Are you trying to use the Microsoft account to sign in to the PC or to an Office 365 product?
  
• Are you facing this issue only on a particular computer or on every computer?
  

Please reply with more information on the issue to help you with the appropriate troubleshooting steps.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

sign into microsoft account glitch

Hi Micheal,

Welcome to Microsoft Community.

• Is this the only account on the computer?
• Was this account upgraded from previous version of Windows?

It looks like you are using a local account. I suggest you follow these steps:

• Click on search in taskbar and type account.
• Click on Accounts.
• Now, under Your account, click on Sign in with Microsoft account instead.
• Enter your Local account password for confirmation and then follow the screen instruction.
• Enter User name credentials for your the new Microsoft account and click OK.

Hope this helps.

Regards

 

Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

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