Windows 10: Unable to set up windows hello fingerprint

Hi, as seen from the picture it says that windows hello fingerprint is unavailable and I am currently using a Lenovo thinkpad x1 carbon 7th gen.

Any idea how to fix this problem?




:)

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows Hello Fingerprint issue

Hi Nikhar,

Thanks for the reply.

Yesterday I had a chat discussion with one of the Microsoft tech agents. After much troubleshooting and hit and try, some issues got fixed.

I use HP Client Security for fingerprint login. There I also created 'spare key' which was preventing Windows to show fingerprint login option. When I removed spare key option, I got back the fingerprint login option for me.

Thanks & regards,

Rajesh Pathak

 

After an update, my windows Hello no longer has an option to use the fingerprint reader. All I get is password sign on

Hi Margo,

There may be an issue with the fingerprint data in Settings, or it is possible that the fingerprint scanner driver is corrupted or needs to be update. These can be the reasons why you're unable to use your fingerprint as your login. For us to know if the
issue is with the fingerprint data or with the driver of fingerprint scanner, we need to re-register your fingerprint data. This means that we will be removing the fingerprint data, and then adding it again. To do this, follow these steps:

• Click the Windows logo (Start button).
• Click the gear icon (Settings).
• Select Accounts.
• On the left pane, choose Sign-in options.
• Under Windows Hello, click Remove.
• After removing the fingerprint data, set up Windows Hello again.

Let us know how it goes.