Windows 10: Unable to proceed beyond "It's not you. It's us" when attempting to log in to child...

Hi team, My son was having issues logging in to his Microsoft account so I reset the computer. When I now attempt to log in to the account either via a web browser on another device or attempt to add the account back to Windows, it keeps erroring out with the "Something went wrong. It's not you, it's us" message after the parent/guardian consent step. I've tried disabling the firewall, using a different network, different browser, different laptop and nothing has worked. Please help!

:)

 

Child can not log in to windows 10 laptop anymore

Hi,

Thank you for posting your query in Microsoft Community. We understand the inconvenience caused and will assist you.

I suggest you to check if check if you are able to login online using the Child account. I suggest you to change the password for the child account by following the steps provided below and check if it helps.

• Press Windows key + X and select Control Panel.
• Click on Family Safety and select the child account.
• On the left navigation pane, select Change Password.
• Follow the on-screen prompts and check if the password is changed.
• Login with the new password and check if it helps.

Hope this helps. Keep us posted on the status for further assistance.

 

Can’t log into child account

Hi Sheila,

It is possible that you're trying to login the child account using the parent device or computer. To properly isolate this issue, we'd like to ask some questions:

• Are you trying to log into the child account using the child's device or computer?
• Have you tried removing the child account from the family account and add it again?
• Have you tried logging in the child account to other computer to check if the credentials are correct?
  

We hope to hear from you soon.