Windows 10: unable to log into user profile

I am the administrator on my sons windows 11 pc. When I try and log onto the pc it asks me to sign in, shows a brief spinning wheel then returns to the sign in page. I can sign into his account without issue. We are unable to log into safe mode as it states you need an administrator but won’t let me access it. The same happens when trying to access the command prompt in safe mode. Any assistance would be much appreciated.

:)

 

unable to log onto user profile

I don't get any error messages just either welcome or logging off. I went through the process above but unfortunately it hasn't helped. I have also tried deleting the account then setting it up again, I got a bit further, this time I got to the user profiles
home page but after about 30 sec logged me off and back to profile list. Any other suggestions?

regards

 

script to delete users profile

A1- i guess local. (please check the attachment,i'm following those steps to do it, if it helps you to figure out if it's on PC or local)
A2- no i don't need logs.

Full user delete.docx

 

Unable to log-in to computer with error: "The User Profile Service failed login, User profile cannot be loaded" on Windows 10

Hi Ellen,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you with the user accounts on Windows 10.

Do let us know the type of user account this issue is confined with?

This issue might have occurred due to corrupted user profile,
User Profile Service or Group Policy Client service stopped working, or Antivirus software conflicts.

Method 1: I suggest you enter into safe mode and enable built-in administrator and check with the status of User profile service.


Step 1: Start computer in safe mode.

• Type Settings in the search box on the desktop, select
  Settings.
• Here select Change pc settings and then General.
• Scroll down to Advanced startup, click Restart now.
  
• Click on Troubleshoot, Advanced options, and Startup Settings.
• Click Restart, select Safe mode and then press
  Enter.

Step 2: Enable Built-in administrator.

• Press Windows + X key together on your desktop screen.
• Click on Command Prompt (admin) to open Command Prompt.
• Type the following command and hit Enter:

• net user administrator /active: yes (Check for the spaces)

　4. Now log off from the current user and try to login to the administrator account that is enabled.　　

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.　

Method 2: Check the status of User profile services.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for User Profile Service, right click on it and
  start the service.
• Also, set the Startup type to Automatic.
• Now check if you are able to log-in.

if the issue still persists,

Method 3: From Built-in admin account, try to create a new user account (Local account) and check access the computer

You will have to create those local accounts on Windows 10 and provide the corresponding administrative privileges.

Refer to: Create a local user account in Windows 10

(Applies to Windows 10 as well)

Hope it helps. Reply to the post with an updated status of this issue for further assistance.