Windows 10: Unable to free-up disk space

I have an HP laptop with a 128GB hard drive. It has 118 GB of space that is usable. I have backed up my Samsung SSD to an external drive and then deleted a large number of files and folders, but it is not freeing up any disk space. I have emptied the recycle bin. Other users have had a similar problem, but nothing I've found online has helped. What can I do to recapture my disk space?

:)

 

disk space reduced after media creation tool

Hi Sarah,

One of the possible reasons why your disk space was reduced is due to an unallocated disk space on your partitions. For us to isolate your concern, we suggest that you check your device's partition. To do this, follow the steps provided below:

• Type Computer Management on Ask me anything and press
  Enter.
• Select Storage and click on Disk Management.
• Send us a screenshot.

We look forward to your response.

 

My disk space is gone

Hi John,

Thank you for posting the query on Microsoft Community.

I do appreciate your efforts and time.

Try to run theSystem Maintenance Troubleshooter.

• 
  Press Windows key + W and type
  Troubleshooting.
  
• 
  Select Troubleshooting.
  
• 
  Select view all on the top left corner.
  
• 
  Click System Maintenance,
  follow onscreen instructions.
  

I suggest you to run Check Disk which performs an analysis of the disk. Refer to the steps below:

• Press Windows key + X.
• Click on Command prompt (Admin).
• Type chkdsk /f and hit enter.

For reference:

Tips to free up drive space on your PC:

Tips to free up drive space on your PC - Microsoft Support

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

Low Disk Space error

Hi,

I suggest you to delete the unwanted applications or games installed on the device and also perform a Disk Cleanup.

In order to delete the games or applications, which has been downloaded from the Windows Store you need to right click on the game and select
Uninstall option from the Start menu.

If the games that you are downloaded are .exe or the applications which are not downloaded from the Windows Store, you may try deleting it from the Control panel.

To do so, please follow the below steps.

• Right Click on Start Menu.
• Open Control Panel.
• Click Programs.
• Click Programs and Features.
  
• Click on the programs that you would like to uninstall.

I suggest you to try the steps in the following article to free up space and check if it helps.

Free up drive space in Windows - Microsoft Support

Also, refer to the Wiki Article created by
Andre Da Costa from the below link:

How to free up disk space in Windows

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Hope it helps. Revert to us with the results, will be glad to assist you.

Thank you.