Windows 10: Unable to display image on AW3225QF when connecting via HDMI cable with laptop

I have a laptop with window 10 home that can support 4k in 60hz. My monitor is an Alienware AW3225QF that supports 4k up to 240hz but by default it is in 60hz.The first time I connect my monitor to my laptop using HDMI 2.1 cable provided with the monitor, it worked. However, when I tried to switch to 240hz on the avanced display setting on window 10 for the display 2 which is my monitor to 240hz, there was a refresh rate mismatch causing the monitor to go inactive in the setting and now it is stuck, I could not change the setting for it anymore.Anyone had this issue before ? please help.Thank

:)

 

unable to connect laptop to tv using HDMI cable

Hi Rob,

Thank you for posting your question in the Microsoft Community.

I understand that you are unable to connect laptop to tv using HDMI cable. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  What is the make and model of the pc?
  
• 
  Did you make any changes to the pc prior to this issue?
  
• 
  Have you installed all pending updates and also updated all device drivers on the pc?
  
• 
  Did you check with a different HDMI cable for testing purpose?
  

Reply to us with more information to help you further.

 

Unable to connect TV with HDMI cable from the laptop error didn't detect another display.

My HDIM connect worked and for some reason I am unable to connect TV with HDMI cable from my laptop. Error message to didn't detect another display, on setting 2

Please help

**Original Title**

display settings

 

Unable to connect TV with HDMI cable from the laptop error didn't detect another display.

Hi Laikenmalgas,

Thank you for posting your question in the Microsoft Community Forums.

Appreciate your efforts to work on this issue.

I can understand the situation must be difficult for you when the system doesn't work as it should.

1. What is the make and model of the laptop and the TV?
   
2. Are you aware of any changes made to the laptop or the TV prior to this issue?
   
3. Are you able to connect to a different TV using the same HDMI cable from the same laptop?
   
4. Are you able to connect to the same TV from a different laptop?
   

Suggest you to follow the suggestion provided by ‘Pawan
Dhondiyal’ from this thread to check if that makes any difference.

Hope this helps and let us know how it goes.

Regards,

Srimadhwa B

Microsoft Community-Moderator