Windows 10: Unable to connect Microsoft Mouse and Keyboard via bluetooth

I cannot connect my Microsoft Mouse and Keyboard via Bluetooth to my PC. I can connect the mouse and keyboard to a tablet. I can connect a Bluetooth speaker to my PC. I have been through countless troubleshooting steps. Deleted Bluetooth drivers etc. Still unable to connect. Consistently getting 'Try connecting your device again'Please help.....

:)

 

Unable to connect Microsoft Designer Bluetooth Desktop keyboard and mouse.

Dear All,

I have just got my set of Microsoft Keyboard and Mouse Designer as well.

yes indeed it can be quite tricky.....

the best option I personally recommend is :

1. Go to your device manager

2. Under Bluetooth, scroll down the list of devices present there.

3. Perform a manual driver update (right click every single device) for all items there.

4. Restart your PC.

5. Discover your Microsoft Designer Bluetooth mouse and keyboard (before the update in Step 3, I have removed all the Microsoft designer mouse and keyboard drivers / removed the devices). - this time round, it should connect.

I am using a Lenovo Thinkpad T450s on Windows 10 64 bit using the Intel Bluetooth LE generic hardware.

hope this helps folks....

 

Unable to connect Microsoft Designer Bluetooth Desktop keyboard and mouse.

Original title: Designer Bluetooth Desktop

Hello,

I have Windows 10 Home, 32 bit and a Microsoft Designer Bluetooth Desktop keyboard and mouse. I'm unable to connect via Bluetooth. When pairing is active on the devices, Bluetooth is just "turning around" and no pairing or connection... Thanks to give some
ideas

Regards, Peter

 

Unable to connect Microsoft Designer Bluetooth Desktop keyboard and mouse.

Hi Stephan,

Let's get your Designer Bluetooth Desktop keyboard and mouse connected. Before updating drivers, we suggest that you
run the hardware troubleshooter. This tool can help diagnose and fix hardware issues.

• Click Start.
• On the search bar, type Troubleshooting, and click on
  Troubleshooting from the results.
• Click Hardware and Sound.
• Under Device, click Hardware and Devices.

For additional troubleshooting steps that you can perform, you may refer to the following link:

Fix Bluetooth problems in Windows 10: FAQ.

If the issue persists, let's proceed in
updating your Bluetooth device drivers. These drivers are downloaded and installed through Windows Update. We also recommend that you perform the steps provided by
GeorgeBou-Rizk and Jen Jimbas on the second page of this thread.

Keep us updated on the status of the issue, and we will be glad to assist you further.