Windows 10: Unable to Change Primary Alias – Microsoft Account

I’m encountering an issue with changing the primary alias on my Microsoft Account.Current Situation:My old email address from a soon-to-be-canceled account is currently set as my primary alias, and it shows up on all my Office 365 apps across my devices 2 laptops.I’ve added a new alias my Gmail account, and it has been verified as a secondary alias on my Microsoft Account.The Problem:Whenever I attempt to set my new Gmail alias as the primary alias, I receive the following error: "Unable to make this alias primary at this time. Try again later." This error has been persistent for a coupl

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Unable to change primary alias - Microsoft Account

Hi John,

As per the description, you are experiencing issue with you are unable to change the primary alias for your Microsoft account on the system.

I certainly understand your concern and appreciate all your efforts in trying to fix this issue.

I would like to provide you with the information that
an account alias is an email address or phone number that you use to sign in to your Microsoft account. You can have multiple aliases, and use any of them with Microsoft services such as Outlook.com, Skype, OneDrive,
Office, Xbox, Windows and more.

Your primary alias appears on devices such as your Xbox, Surface, and Windows Phone, and is the email OneDrive sends from when you share. You can choose a different alias to be the primary one at any time.

An alias is also the best way to change your email, but keep all your mail.
Add an alias, then make the new alias primary. Then you can
keep or remove the original alias.

I would suggest you to try the following steps and check if that helps.

• Sign in to the
  Microsoft account website.
• Under Account aliases, click/tap on the Make primary link to the right of an
  
  added email alias you want to be your primary alias.

Note: The email alias at the top of the list without a Make primary link is your current primary alias.

• Uncheck the Send me promotional offers from Microsoft box if you like, and click/tap on Yes to confirm.

You may also try the following steps given below and check if that helps.

• Navigate to Start>Settings>Account>Your Account.
• In the right pane, click on Sign in with a local account instead.
• Provide your current Microsoft Account Password.
• Follow the on-screen instructions.
• You can leave the Enter Password option empty, however, it is highly recommended to keep a password on your system to keep it safe.
  

For reference:

I would suggest you to refer to the article given below and check if that helps.

Microsoft account help

Account help

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

Unable to change primary alias - Microsoft Account

I have an old email address ...@bigpond.com as my primary alias. I no longer use this address and will shortly be cancelling that account. That email address, being my primary alias, appears on all of the Office 365 applications on my devices (2 laptops
and 1 android phone)

I have entered a new alias, my gmail.com email address and that has been accepted at my Microsoft Account and appears as a secondary alias . However whenever I attempt to change my primary alias to the new gmail address I receive an error message that "Unable
to make this alias primary at this time. Try again later". This has been occurring for a couple of weeks.

When I attempt to remove my current bigpond account as my primary alias I receive an error message that I'm unable to do this until I make another alias the Primary alias

And so it goes in a never ending circle. I am unable to make my secondary gmail alias the primary alias and when I try to remove the bigpond primary alias I am unable to do so until I create a new primary alias!

Frustrating and I can't find any help online

I am not part of an organisation. I am the Administrator for my account and am logged in as such

Where can I turn for help?

John

 

Unable to change primary login address

Hi,

Thank you for posting your query in Microsoft Community.

I understand that you are unable to change your primary account. I will be glad to assist you with this.

To assist you better, do let us know if the issue persists in Internet Explorer.

Meanwhile, I would suggest you to click the link below and refer to the section "change which alias is primary" and also try the suggested troubleshooting steps given in the link.

Change which alias is primary

Do let us know if this works. We will be glad to help if you need further assistance.