Windows 10: Unable to add user account

I created a new account and made it administrator a year or 2 ago.When that person logs in they cannot create an account.Clicking on "Add Account" does nothing. There are no errors in the event viewer.sfc did not help: no errors reportedIf I log in with my account the add account works fine.

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Unable To Create User Accounts - Windows 10


I don’t know if this addition to my original thread will push it to the top of the queue. I have tried again by pasting netplwiz into the Run box as suggested by marshian. Yesterday I managed to create another User Account which although described as an Administrator Account indicates ‘This app can’t open’ for every single item. Can anybody please suggest how I can change this situation? Today I did the same thing again but find that I CAN open the various programs on that Account – although the Account is listed under a Users Group not Administrators Users.
There is also a Guest Account listed but as yet I haven’t been able to get into that since it does not appear for the next Log On when I click my Log Off or Switch Users shortcuts.
I will be grateful for any advice, Thanks ........

 

Unable to create new User account

Hi Richard,

Thank you for your interest in Windows 10.

• 
  Are you logged in with a Microsoft account or Local account?
  
• 
  Are you trying to create new user account using Administrator account?
  

I suggest you to run SFC scan.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files

Run the System File Checker (SFC) scan to fix any corrupted files. Follow these steps:

https://support.microsoft.com/kb/929833?wa=wsignin1.0

Please get back to us with the information required, we’ll be glad to assist you.