Windows 10: Unable to access account

I have tried to contact a live agent of any kind but I literally cant find one, I had to create this account just so I can ask for support. I am unable to log into my main account, which is tied to my main email. When I go to do a password reset, I do not receive an email of any kind. I have done this multiple times, and waited weeks, still haven't received anything. I need to somehow reconnect my email with my account, because of this I am unable to log in and play any Microsoft game or access any services connected to this account. If anyone knows the solution, or any way to contact a live a

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Unable to access MS account

Hi, Not strictly MS office. I'm having trouble accessing my MS account. I rarely use it, and do not use it to log in to my computer. I've had a couple of emails suggesting that there has been some unusual activity on it (from Russia!), and a security alert. These do seem genuine emails. However, I have tried to access the account to see the activity, but I have been unable to log in. It keeps prompting me for the password, and even when I have (apparently) successfully changed it, it then refuses to allow access saying that the password is incorrect. When changing the password, I have tried to put in the same one as previously entered, but it says that I cannot use it as it has already been used before. This would suggest that it has accepted the previously entered new password, but will now not accept it. I don't understand. Matt

 

Unable to access Local Disks (C, (D, and any programs inside those

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with privileges to access the local account, I suggest you to try the below and check if it helps.

• Please be informed us the troubleshooting steps you have already tried.

This issue might be due to some error in system settings.

If you have not yet tried the below steps, I suggest you to perform and check if it helps.

Step 1: I suggest you to log out from the current user account, restart the computer and log-in with the administrator account and check if you are able to access the local drivers.

If the issue still persists,

Step 2: I suggest you to place the computer in safe mode, try to log-in with administrator account and check if the issue persists.

Try the above steps and reply to the post with an updated status of this issue, we will be happy to assist you further.

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code: