Windows 10: UltraViewer Scam + Bitlocker Recovery

Hello, My dad recently fell for a scam and downloaded UltraViewer and provided the scammer with access to his computer. While he didn't provide any information other than his name and last 4 of his SSN on the phone and hung up when he caught on he was on the phone for almost an hour and never disconnected/shut off the computer for several days afterwards. Upon finding out I removed UltraViewer and ran several scans with Microsoft Defender/Malwarebytes. Microsoft Defender came up with the following threat detected: "virtool:win32/DefenderTamperingRestore", status: active, and that the threat

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Is Ultraview a scam program?

UltraViewer is just a remote support software. Itself not a scam or harmful program. But the technician who contacted you may be a scammer. So do not allow him to remote control your computer if you could not verify his identification.

 

UltraViewer 6. "Additional files"?

Hello Linda,

You can try using the Geek Uninstaller to remove all the footprints of the UltraViewer app. Here are the steps:

1. Download and install Geek Uninstaller from their official website.
   
2. Open Geek Uninstaller and wait for it to load all the installed programs on your computer.
   
3. Locate UltraViewer in the list of installed programs and select it.
   
4. Click on the Uninstall button and follow the prompts to remove the program.
   

If that doesn’t work, you can try manually deleting the app files by following these steps:

1. Press CTRL + SHIFT + ESC to open Task Manager.
   
2. Click on the Details tab.
   
3. Check if UltraViewer is among the currently running programs.
   
4. Right-click on UltraViewer and click on Open file location.
   
5. Manually delete all files from the directory.
   

I hope this helps,

Fathia

 

Is Ultraview a scam program?

I just had a phone call from 1-866-978-4891. It was someone with what sounded like an Indian accent telling me my Windows key had expired. In answer to my question, he said he was from Tech Support and was going to help get me to someone who could get
me an updated key so that I wouldn't lose all my info. He had me run ms config to confirm that he was legit. He then had me install either Ultraview or Ultraviewer. I asked what it was, and he said it was so a supervisor in Tech Support could remotely access
my computer and get it working again with an updated key. When he connected me, the next guy told me it would be $100 for 3 years, and when I asked more detailed questions, like why was I still able to use my computer and get into my MS programs, he got angry
and said he had other calls coming in and was going to end the call. I asked if I shouldn't be able to call MS myself to verify, and he said fine, but my computer was going to be wiped of all info within 4 hours and hung up. I deleted the program from my desktop,
then went to Control Panel to uninstall it, but I couldn't find it. I need to know if I was scammed and what to do about it. I already filed a scam form via Windows Support, but couldn't get to a human.