Windows 10: Twitch cape minecraft don't work.

I've claimed the Twitch cape from the 15th minecraft anniversary and when i use the code from twich on the microsoft thing to reedem, firstly worked, and i didnt get it on the minecraft account even if it says i do.. idk what to do beacuase there is a bug from you!

:)

 

problem with loading the code from twitch that gives the cape

Dear Support Team,

I am experiencing an issue with loading the code provided by Twitch that is supposed to give me a cape. Despite following the instructions, the code does not seem to work correctly, and the cape is not appearing in my account.

Could you please assist me in resolving this issue? Any help you can provide would be greatly appreciated.

Thank you for your time and support.

 

problem with loading the code from twitch that gives the cape

Hi

Welcome to Microsoft community.

To address the issue with the code for the cape from Twitch not working properly, you can follow these steps for a potential resolution:

1. Double-Check the Code: Ensure that the code is entered correctly without any typos. Sometimes, characters can be easily mistaken (e.g., the number "0" and the letter "O").
   
2. Redeem Correctly: Make sure you are redeeming the code on the correct platform or website as instructed by Twitch. There might be specific instructions or a particular webpage where the code needs to be redeemed.
   
3. Check the Validity: Verify if the code has an expiration date and ensure it hasn't expired. Promotional codes often come with a limited validity period.
   
4. Account Status: Ensure that your account is in good standing and eligible for promotions. Some codes may have restrictions based on the account status or region.
   
5. Clear Cache and Cookies: Sometimes, browser issues can prevent codes from being redeemed properly. Try clearing your browser's cache and cookies, or use an incognito/private window to redeem the code again.
   
   Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.
   
6. Contact Twitch Support: If you've confirmed all the above and the code still doesn't work, the best course of action is to reach out to Twitch support directly. Provide them with the code you received, where you got it from, and explain the steps you've already taken to try and resolve the issue. They should be able to verify the code's status and assist further.
   
7. Contact Game Support: If the cape is for a specific game, it might also be helpful to contact the game's support team. They might have additional insights or direct ways to assist you with promotional items linked to their game.
   
8. Check Social Media or Official Forums: Sometimes, if there's a widespread issue with a promotional code, the provider (Twitch or the game developers) might post updates or solutions on their social media channels or official forums. It's worth checking there for any announcements related to your issue.
   

Remember to provide as much detail as possible when contacting support, including the code, any error messages, and what steps you've already attempted. This information can help them resolve your issue more efficiently.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

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