Windows 10: Trying to upgrade a computer from 21H2 to 24H2 and am getting a failure. "Setup had failed...

Trying to upgrade a computer from 21H2 to 24H2 and am getting a failure. "Setup had failed to validate the product key" Its already at Win 11 why would it state that?

:)

 

Upgrading from Windows 10 1709 to 21H2 fails

I have an HP laptop with AMD 6-9225 Radeon R4 that has never been upgraded from its original Windows 10 ver. 1709. I have attempted to upgrade it to the latest Windows 10 ver. 21H2, but the install fails every time. I have followed every suggestion I can find on the internet, hoping someone could steer me to success but to no avail. I'm not sure if this particular HP laptop is capable of being upgraded to 21H2. It does not appear in a list on the HP website of those models that was tested for 21H2 compatibility. I really would like to try an earlier version such as 1909 or 2004 to see if they would install okay, but I can not find a way to do that. When I use the Create Windows 10 installation media tool, it automatically goes to 21H2. It doesn't give me the option to choose an earlier version. I thought maybe I could get an earlier version from the Microsoft Update Catalog, but I have no idea how to find it in the thousands of downloads listed there. Does anyone know if there is a way to download and install an earlier version of Windows 10? Your help will be appreciated.

 

Stuck in Windows 10 Upgrade

My computer seems to be stuck in a Windows 10 failed upgrade loop. I was running fine on a beta version of Windows 10, and then I came downstairs one morning to see it repeatedly booting, attempting to repair, then rebooting. The steps I've taken to diagnose are:

• Attempting to boot off a USB drive (with all drives disabled in BIOS) - this fails at the point of the blue windows screen
  
• Attempting to boot the machine itself and getting into "repair/safe mode" using F7
  
• Looking at the BIOS for obvious failures (e.g. RAM that should be there is missing) - nothing obvious is wrong.
  

I am fairly certain the build version was 9926. For many months, the system would attempt to upgrade, and then say "it failed" for some reason and roll back.

Suggestions for next steps?

 

Computer is failing to upgrade

Hi Michelle,

Most of the time, failed Windows updates occur due to damaged Windows updates component or third-party programs that prevents your computer to install the updates. For better assistance, we'll be needing additional information:

• Is there an error code displayed when the updates failed to install?
• If possible, can you send us a screenshot?

As an initial troubleshooting step, we suggest that you run the troubleshooter for Windows updates and try installing it again. For your reference, check this article on where to download and run the
Windows Update Troubleshooter.

We're looking forward to your reply.