Windows 10: TPM Enabled in Bios, but not showing up on windows 10

Hi! I want to upgrade to win 11, but I have this issue, when the TPM is enabled in the bios, but the tpm.msc and health check says that TPM cannot be found. Any solutions for this problem? I'm using an MSI Bravo 15 C7U laptop if that helps.

:)

 

TPM Enabled in Bios, but not showing up in windows

I have a Windows 11 computer, and have been running Windows 11 for many months now, however when I went to install a new game I got error saying TPM 2.0 not installed, after checking sys info and device manager it appeared TPM was not enabled, however it is enabled in bios. I have tried restarting, uninstalling TPM and restarting, updating TPM through device manager (Although it said no update was available), updating BIOS, turning FTPM on and off in BIOS. Windows requires TPM 2.0 and BIOS says its enabled so it must be enabled and working, but why is it not showing up?

I am using a Ryzen 5 5600x, RTX 3070Ti, 32GB Ram, Windows 11 Home, and Aorus B550 Elite AX V2 Motherboard

 

TPM enabled in BIOS but not showing in Windows

I've been having some issues with my PC of late (BSODs), and noticed my TPM version was 1.2, so I decided to upgrade it to 2.0.

Checked the manufacturer's website and downloaded its most recent TPM2.0 firmware upgrade.

After I dealt with ownership, running the upgrade provided another hurdle, had to clear the existing TPM, so ran tpm.msc and cleared it from there.

Found instructions on this page:

How to Successfully Update the TPM Firmware on your Dell Computer | Dell Australia

Then ran upgrade again. It looked like it was working (it did the reboot and then who knows what else) but then next in Windows there is no longer TPM visible under "Device Security - Security Processor" (running tpm.msc again it now literally says "There is no TPM available").

All online help talks about enabling it in BIOS, but it is enabled in BIOS (and always was). BIOS still showing TPM v1.2.

I also tried finding TPM in the Device Manager, as this is what I can find online: "The Trusted Platform Module should show under Security devices in Device Manager". But my Device Manager has no section called "Security devices"; also checked under System Devices, nothing at all with the word "security".

The "Other Devices" section has many lines (66 entries called "Base System Device",1 entry called "PCI Device", 6 entries called "Performance Counters", 1 entry called "SM Bus Controller" and 1 entry called "System Interrupt Controller") but for none there seem to be drivers, so potentially one could be TPM...?

Hardware: Dell Precision T5810 with an Intel Xeon 2680v4 and 32GB ECC RAM - BIOS on latest version.

Software: Windows 11 Pro 21H2 build 22000.2538 (the PC came with it; was bought as refurbished).

Windows is activated; Activation State tells me "Windows is activated with a digital license linked to your Microsoft Account".

Windows 11 itself (still) works fine, but it won't allow upgrade to a newer one (its update facility doesn't see any newer Win11 flavours).

It does allow for security updates.

If I try to run the TPM2.0 upgrade again it says there is no TPM; also tried an older version of the TPM2.0 upgrade, same issue.

The exact messages:

First "Error: The System TPM Query Failed, Aborting".

Then "Error: Unable to prepare the TPM update payload".

So the main question is, how do I get Windows to recognise that TPM is actually there (as it's enabled in BIOS with all the proper checks enabled as well). An additional question is, has anyone gone through the same scenario on identical/similar hardware and managed to get it to work and - if so - what were the steps to manage it successfully?

Thanks in advance.

<EDIT> checked via PowerShell, and it confirms that Windows is unable to detect anything to do with TPM

PS C:\Windows\system32> get-tpm



TpmPresent : False

TpmReady : False

TpmEnabled : False

TpmActivated : False

TpmOwned : False

RestartPending : False

ManufacturerId : 0

ManufacturerIdTxt :

ManufacturerVersion :

ManufacturerVersionFull20 :

ManagedAuthLevel : Full

OwnerAuth :

OwnerClearDisabled : True

AutoProvisioning : NotDefined

LockedOut : False

LockoutHealTime :

LockoutCount :

LockoutMax :

SelfTest :

Before I ran the firmware upgrade it did have stuff there.

 

TPM enabled in BIOS but not showing in Windows

Hi ExaPat,



Welcome to Microsoft Community.

Based on the original description, the device seems to be experiencing issues related to the TPM module.

Such issue may be related to the data transmission process between the TPM module and Windows.

According to Dell's product support website, Dell did not provide dedicated Windows 11 drivers specific to the Dell Precision T5810.

The TPM module on the device does not appear to have successfully changed and is not passing valid parameters to Windows.

• In threads containing similar issues, some community members tried to restore/reset BIOS parameters related to device security and tried to reset/rewrite the BIOS itself.
  
  TPM Enabled in Bios, but not showing up in windows - Microsoft Community
  
  
  
  
  
• In a thread originating from the Rog forum, some community members speculated that resetting Windows itself could also be a direction to "reset" some data transfer processes.
  
  
  
  
  

[table][tr]Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data. [/tr][/table]

If I misunderstand your situation, feel free to correct me and share the information.



Best Regards,



| Microsoft Community Technical Support