Windows 10: Touchpad Scroll Not Working...

Windows 10 Lenovo laptop touchpad 2 finger and touchpad edge scroll functions stopped working in certain apps ie Calendar Onenote Mail Photos etc since they were updated Works fine on other Microsoft and non Microsoft apps like Edge File explorer Chrome Opera etc already looked through the settings and hardware manager all working... Is there a fix out there?...

:)

 

Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

http://www.dell.com/support/home/us/en/19/product-support/product/xps-15z/drivers


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

Touchpad scroll not working on Windows 10

My Dell Inspiron 15 came with Windows 10...the scroll function quit working. When I rolled back the driver using the steps listed above, it still didn't work...the touchpad settings disappeared and the touchpad did not even show up in the device list
anymore...then I had to figure out how to find the correct "mouse" on the device list and restore the driver...when the driver downloaded, the touchpad settings would not open...then when I tried to open a url on a webpage, all I got was a window asking me
if I wanted to leave this page...my recommendation is not to follow these directions...just use your up and down arrow to scroll...it will save you some trouble...

 

Synaptics touchpad - scrolling issues after Win7 to Win10 upgrade

Well, there's more to report.... and possibly progress, although with a slight twist.

A conversation in another thread with @Try3 led me to a guide he had produced here about searching for drivers (in this case for a touchpad) using the Hardware ID.

So I found the ID for my touchpad and went looking. I couldn't find anything through a search on the Synaptics site. But the search led me to one or two download sites (filehippo was the one I went to) which apparently offered drivers for this touchpad. I downloaded v.19.2.17.59 - and installed it.

To my slight surprise, and great relief, the touchpad works with this more recent driver. The good news is - it now also scrolls properly in the Win10 Start Menu and in Settings pages, and in the MS Store - all the UWP-designed apps where scrolling didn't previously work.

The weird news is that in Device Manager the touchpad is now listed as a Dell touchpad. The driver still shows as manufactured by Synaptics. But the Synaptics tab for additional settings (with all the options listed in my earlier post #9) has gone.

I suppose if I had followed @Bastet 's advice to try the Precision touchpad driver, something similar would have happened?

Anyway - I suppose this is a step forward, in that the scrolling problem is resolved. No help from either the Samsung support or Synaptics websites, but ultimately this forum has both identified the cause of the problem (UWP apps - thanks @jbcarreon123 ) and suggested a solution (thanks @Try3 ) albeit carrying a Dell label.