Windows 10: Total system freeze/lock-up consistantly after 5 min idle

If you are suspecting something about Kaspersky... You can uninstall it (use their uninstall utility - think they have one, or REVO) and after that install it again.

One thing about Fast startup.. If you disable hibernation, Fast startup should be gone (even in hidden settings...)

Another frequent cause for such problems are Video drivers. If you have discreet video card (Intel + AMD), uninstall AMD drivers and install those from HP site.

Edit: one interesting comment noticed, when searching for your trouble... Somebody claimed it was HWinfo program that caused freezes (one special service). If you have it, uninstall that program (you can always install it back)

 

Have had to reinstall KIS several times (at least 4x, with diff. versions too), proven NOT the freeze cause (freezes with no KIS), only after System Restore sometimes problem convincing Windows Defender to allow Periodic Scanning along with KIS. Only way is with System Restore and several new starts. Have also disabled Defender, still freezes so it's back on.

Have recently installed new & updated Intel Video drivers (plus all other relevant drivers) directly from HP

 

If you run

what errors shows report?

Guess you know procedure.. (admin command prompt, report is generated, copy file name with path and post into browser...

 

shall I post entire report here? it mostly shows that I have now PCI express/Linked State Power Mgnmt turn OFF, that it cannot manage Mobile Partner Dongle (but that that won't prevent sleep), also blue tooth which i will never use and is off

 

OK will post all, can edit & delete some or all if requested > WINDOWS/system32/energy-report.html

Power Efficiency Diagnostics Report

Computer Name DESKTOP-FIQ3TKD Scan Time 2017-10-13T14:48:48Z Scan Duration 60 seconds System Manufacturer Hewlett-Packard System Product Name HP EliteBook 840 G2 BIOS Date 07/13/2017 BIOS Version M71 Ver. 01.21 OS Build 15063 Platform Role PlatformRoleMobile Plugged In true Process Count 154 Thread Count 2332 Report GUID {d4d07d70-e186-4673-9ca9-be585bf64117} Analysis Results

Errors

Power PolicyCI Express ASPM is disabled (On Battery)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.



Power PolicyCI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.



USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device Host Controller ID PCI\VEN_8086&DEV_9CB1 Host Controller Location PCI bus 0, device 20, function 0 Device ID USB\VID_12D1&PID_140C Port Path 3,4


USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Input Device Host Controller ID PCI\VEN_8086&DEV_9CB1 Host Controller Location PCI bus 0, device 20, function 0 Device ID USB\VID_04D9&PID_0499 Port Path 3,2


USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name Generic USB Hub Host Controller ID PCI\VEN_8086&DEV_9CB1 Host Controller Location PCI bus 0, device 20, function 0 Device ID USB\VID_0424&PID_2134 Port Path 3


USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name Intel(R) Wireless Bluetooth(R) Host Controller ID PCI\VEN_8086&DEV_9CA6 Host Controller Location PCI bus 0, device 29, function 0 Device ID USB\VID_8087&PID_0A2A Port Path 1,4


CPU Utilizationrocessor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 7.88


Platform Power Management CapabilitiesCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.



Warnings

CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name firefox.exe PID 10480 Average Utilization (%) 1.97 Module Average Module Utilization (%) \Device\HarddiskVolume4\Program Files\Mozilla Firefox\xul.dll 0.99 \SystemRoot\system32\ntoskrnl.exe 0.31 \Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.17


CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name Mobile Partner.exe PID 9188 Average Utilization (%) 1.57 Module Average Module Utilization (%) \Device\HarddiskVolume4\Windows\syswow64\ntdll.dll 0.43 \SystemRoot\system32\ntoskrnl.exe 0.34 \Device\HarddiskVolume4\Windows\AppPatch\AcLayers.dll 0.31


CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name DCSHelper.exe PID 9128 Average Utilization (%) 0.90 Module Average Module Utilization (%) \SystemRoot\system32\ntoskrnl.exe 0.81 \Device\HarddiskVolume4\Windows\syswow64\kernel32.dll 0.04 \Device\HarddiskVolume4\Windows\System32\wow64.dll 0.01


CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name dwm.exe PID 1220 Average Utilization (%) 0.70 Module Average Module Utilization (%) \SystemRoot\system32\ntoskrnl.exe 0.26 \Device\HarddiskVolume4\Windows\System32\dwmcore.dll 0.11 \Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.09


CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name System PID 4 Average Utilization (%) 0.36 Module Average Module Utilization (%) \SystemRoot\system32\ntoskrnl.exe 0.27 \SystemRoot\system32\DRIVERS\igdkmd64.sys 0.02 \SystemRoot\System32\drivers\dxgmms2.sys 0.01


CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name explorer.exe PID 6396 Average Utilization (%) 0.22 Module Average Module Utilization (%) \SystemRoot\system32\ntoskrnl.exe 0.06 \SystemRoot\System32\win32kfull.sys 0.04 \SystemRoot\System32\win32kbase.sys 0.02


Information

Platform Timer Resolutionlatform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 156253


Power Policy:Active Power Plan
The current power plan in use
Plan Name Custom Plan GUID {8759706d-706b-4c22-b2ec-f91e1ef6ed38}


Power Policyower Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality Balanced


Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Balance Video Quality and Power Savings


Power Policyower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced


Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality


System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.



Battery:Battery Information
Battery ID 00480 2015/09/03Hewlett-PackardPrimary Manufacturer Hewlett-Packard Serial Number 00480 2015/09/03 Chemistry LIon Long Term 1 Sealed 0 Design Capacity 47606 Last Full Charge 47606


Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false S2 Sleep Supported false S3 Sleep Supported true S4 Sleep Supported true


Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported false


Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.



Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 0 Idle State Count 3 Idle State Type ACPI Idle (C) States Nominal Frequency (MHz) 2301 Maximum Performance Percentage 100 Lowest Performance Percentage 21 Lowest Throttle Percentage 2 Performance Controls Type ACPI Performance (P) / Throttle (T) States


Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 1 Idle State Count 3 Idle State Type ACPI Idle (C) States Nominal Frequency (MHz) 2301 Maximum Performance Percentage 100 Lowest Performance Percentage 21 Lowest Throttle Percentage 2 Performance Controls Type ACPI Performance (P) / Throttle (T) States


Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 2 Idle State Count 3 Idle State Type ACPI Idle (C) States Nominal Frequency (MHz) 2301 Maximum Performance Percentage 100 Lowest Performance Percentage 21 Lowest Throttle Percentage 2 Performance Controls Type ACPI Performance (P) / Throttle (T) States


Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 3 Idle State Count 3 Idle State Type ACPI Idle (C) States Nominal Frequency (MHz) 2301 Maximum Performance Percentage 100 Lowest Performance Percentage 21 Lowest Throttle Percentage 2 Performance Controls Type ACPI Performance (P) / Throttle (T) States


Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

 

No need for entire report. If nothing relevant is in it.

those sleep issues with freezing are so frustrating - can't check what causes it, since computer freeze.

Found multiple mentions of IME drivers connected with sleeping issues. Maybe it's worth checking.

One of the threads on reddit See the first answer

 

Am not concerned about Firefox "high" CPU use, nor about "USB suspend device" Mobile Partner (my only Internet connection) or never-will-EVER-use Bluetooth

But am HIGHLY concerned if disabling PCI express Linked Power Mgmnt is a real problem, and if there is a serious issue with Sleep States, and if so, what?

Should I re-enable (or return all return to default) either or both for safety (computer life)?!

Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true

 

Actually, i don't see anything to be really concerned about.. These settings are just to adjust latency

 

Well after some time it FROZE again, but this time went into "frozen" sleep, had to use OFF button/switch, start again. So put all in HP optimized power plan back to DEFAULT, ran powercfg /energy again and file:///C:/WINDOWS/system32/energy-report.html basically unchanged, esp. in the Mobile Partner & Sleep states of which I was concerned

Just now saw your response, but am leaving it in default anyway

Thanks for all your help and advice *Smile

My ex-wife was a Programmer Group Leader in charge of Testing at MS Redmond/WA w/ 40 men under her. I helped her get her CS/IT degree ["C++ Forever"] and from what I know I am happy that anything works at all!! And that my lovely EliteBook still works ....

 

Did you see that post about downgrading Intel management engine driver? And about uninstalling HWinfo software, if you have it?

If none of this apply to you, clean install is perhaps the only solution.
Otherwise, I suggest in-place upgrade (mounting latest ISO from MS and setup Windows over existing one - like a refresh, but apps and files remain intact, mostly). Am affraid it won't work for you, since any problematic driver will most probably remain.

 

I know you folks are way down the path on this but since you know exactly when the freeze occurs I think I would look in event viewer and see what is happening say 30 seconds before the event. (all four logs)

Next does your machine show the same behaviour under Safe mode (hold shift and click restart to start the Advance Options menu.)

Boot to Advanced Startup Options in Windows 10

If it does it would tend to add evidence that this is Windows / BIOS rather than a third party "thing".

Ken

 

Slight update: insofar as Reliability Monitor gives concise info derived from Event Viewer (I read) and insofar as it is rare that a given freeze has the same cause or failed whatever as the previous, it long ago became clear that there is no consistent item or feature that fails. So I had basically given up on in the moment eliminating the system freezes (remember I posted that it at least once froze while in Sleep Mode, and several times when no user-activated programs or apps were running [yeh, I know there are always automatic processes]). Instead my goal is now to extend the time I can leave the computer without it freezing. So far it has been that 5 min away from it is safe, so I run to make instant coffee, etc., and run back to move the cursor or slide the screen over before 5 min. I had been concerned that Mozilla forced me to use x64 instead of x86 .... but so far it seems that the now-default 64-bit is OK. (I would re-install 32-bit and then FF would automatically update it to 64-bit)

So just now while on a phone call I put the machine into Sleep Mode for almost 30 min .... and it came out still running properly without freezing. Now I know it is at least possible to use Sleep if I need to leave it for more than 5 min. And in the worse case, stop and re-start if it freezes. Further, it does go into Sleep Mode automatically as per the setting times.

Hey, that's at least something *Wink

 

Still don't know if this activity happens in Safe Mode. Understand if you don't want to try but then I would try Clean Boot.

Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

Before trying diagnostic procedures I always recommend that you create a backup of your data off machine, create an Image with a tool like Macrium Reflect and have bootable media that matches your current Windows environment.

Backup and Restore with Macrium Reflect


Ken

 

Insofar as outdated drivers are a known cause of freezes, I had updated them using HP Support Assistant when possible. However when latest the Intel(R) PROset Wireless WiFi & Bluetooth both crashed ("stopped working") 8x over 18 hrs., and HP several times could not install an update, I found and downloaded Intel Driver and Support Assistant Download Intel® Driver & Support Assistant which then searched all the installed Intel drivers and software, downloaded and installed exactly the two I needed (out of all their loaded drivers, the others of which were already updated via HP).

Dunno if that fixes anything (this system will freeze just by looking at it after 5 min or more if nothing is happening), but I want to pass on this Intel Driver and Support Assistant find

(however when I know it will be unattended for more than 5 min, I now put it in Sleep Mode and so far no freezes coming out of Sleep, so that is an easy working temporary solution .... though I won't go so far as saying the problem is actually solved)

 

Hi Airider. Did you try Safe Mode and does the error persist?

Ken