Windows 10: Thunderbolt 4 Gigabyte Add-in Card not recognized after start in windows 11

Hello,i have a really strange issue on windows 11 same issue on windows 10 with my Gigabyte GC-Maple-Ridge Thunderbolt 4 Add-in Card. The drivers of this card are installed, on current version and works. But not directly after startup windows 11, only after I scan for recent hardware changes the card appears and start to work and connect my thunderbolt devices.I tried a fresh windows 11 installation, but this do not work as well.My systemspecs are:Windows 11 Pro 21H2 22000.652Gigabyte Z590 Aorus Master BIOS F8aIntel i7-11700k32 GB Corsair Vengeance RGB Pro 3200Mhz running in X.M.P. Prof

:)

 

Windows 10 is not recognizing a Thunderbolt 2 device

Hi!

I've just bought a NAS (QNAP TVS-1282T) and a PC with the motherboard Gigabyte GA-X99-Designare EX.

The motherboard supports Thunderbolt 3 via USB Type-C connector and the NAS is Thunderbolt 2.

Once i connect the NAS via Thunderbolt 2 cable into the USB Type C port with this

Startech adapter i get this message: "the last usb device you connected to this computer malfunctioned and windows doesn't recognize it".

If i go to the device manager in Windows i see that under "USB Device (Universal Serial Bus)" there is a "Billboard Device" reporting an error with Code 10. (screenshot
here)

(it's in italian. A literal translation would be: Impossible to start the device (Code 10). You specified an unexisting device)

I tried to click on it and automatically look for drivers, but it says that the device drivers are up to date.

The NAS works for sure, because if i connect it via thunderbolt on my girlfriend macbook it works.

So, how can i make this work via Thunderbolt 2 on my Windows PC?

I've spent 13K€ on this setup (NAS + PC), you can imagine i cannot work without Thunderbolt!

Additional details:

- Motherboard: Gigabyte GA-X99-Designare EX. Bios Version F3. All drivers installed. It supports Thunderbolt 3

- Windows 10 Version 1511, Build OS 10586.633

- Gigabyte tech support said a Thunderbolt 2 device would work with this Motherboard using that adapter. I've asked them before buying all this stuff

Thanks for your help

 

Intel introduces Thunderbolt 4 universal cable connectivity

Source: Introducing Thunderbolt 4: Universal Cable Connectivity for Everyone | Intel Newsroom

 

Windows 10 is not recognizing a Thunderbolt 2 device

Hey all, I was having this problem too and finally figured it out. This fix could apply to anyone with a Gigabyte Thunderbolt 3 certified motherboard, it will solve "Billboard Device" errors including "error 10":

On the Gigabyte website we are instructed to download and install a firmware update to upgrade to Thunderbolt 3 capability (http://www.gigabyte.com/support-downloads/Utility.aspx#de). The instructions say:

"Please follow the steps instructed after executing Thunderbolt FW Update Tool, remove the system power cord for at least 30 seconds after FW update. Thunderbolt function will be available after system powers on."

The problem is the wording in these instructions, what it SHOULD say is this:

1) Download the zip file and decompress it.

2) Run the setup file and install the program (this will take 2-3 minutes and will have several steps)

Note: it appears a lot of people (including me) stopped here and assumed the update was complete, however, this is not the case!

3) After the program has finished installing go to C:\program files (x86)\GIGABYTE\flashTBT and run the file "flashTBT_100.exe". This program will flash the BIOS and upgrade it to Thunderbolt 3 capability.

So yeah, that's it! Everything is working great now. It's a really simple fix, but until Gigabyte updates the wording in their instructions I suspect people are going to continue to have this problem.