Windows 10: the fingerprint diver appear

I have a hp Elitebook 840 g6 .The fingerprint driver doesn’t appear at the biometric devices it’s only the facial recognition , please what do I do to make the fingerprint diver appear for it to come Thank you

:)

 

Windows Hello Fingerprint Setup not working

Hi,

As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

Please follow the below steps.

• 
  Delete the fingerprints you already registered.
  
• 
  Press Windows Key + R Key.
  
• 
  Then type “devmgmt.msc” and press
  Enter.
  
• 
  Uninstall the current driver
  the current diver under "Biometric devices".
  
• 
  You maybe have to click the "discover new hardware" symbol in the device manager.
  

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

PIN and FingerPrint not working

Hi,

We understand that you're having challenges with your finger print login option. You may be facing it due to various reasons. To start troubleshooting, we suggest that you uninstall and reinstall the
finger print driverand check if the issue reoccur. Follow the steps below:

• Delete the fingerprints you've already registered.
• Press Windows Key + R Key.
• Then type “devmgmt.msc” and press Enter.
• Uninstall the current driver the current diver under "Biometric devices".
• You maybe have to click the "discover new hardware" symbol in the device manager.

Let us know how it works.

 

Fingerprint Diver gone?

Thanks for that information. Please try to download and install the Fingerprint driver from the link below:

https://pcsupport.lenovo.com/us/en/products/lap...

Once it's installed, please restart your device and check if the issue persists.

Let me know how it goes.

Thanks,

Christine

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