Windows 10: The Dolby Access app is asking me to buy it again even though already purchased

I'm using windows 10 on my pc. I usually right click on the sound icon at the bottom right of the screen, go to spatial sound and choose Dolby Atmos for Headphones. I spent $15 dollars for this app. Now when I try to use the Dolby Atmos feature on the app it won't work because it says I haven't purchased it.I tried uninstalling/reinstalling the app, same problem. I've restarted my pc, I've shut down my pc, the app still doesn't work. Please help, thanks.

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Dolby Access for Windows 10 - purchase restoration

I had purchased dolby atmos from the dolby access app and have been using it mostly for gaming for a while now.

I tried to use dolby atmos today but directs me to the dolby access app and asks me to purchase it again.

How do I restore my purchase of dolby atmos?

 

I ALREADY BOUGHT DOLBY ACCESS

Hi Yvonne,

We checked the Dolby Access app in the Store, and we found out that Version 2.1.30 & 2.1.31 has a known issue where customers that purchased it can't enable Dolby Atmos for Headphones after the purchase.

Since you've already provided feedback and contacted Dolby support, we suggest waiting for the app developer to create a fix for this issue. They're already aware of it and it seems they regularly update the app to resolve bugs.

Don't hesitate to let us know if you have any other concerns.

 

Help: Dolby Atmos for Headphones (Dolby Access App) with bluetooth headphones

Hello,

I'm having an issue with Dolby Atmos for Headphones and I'm wondering if anyone else has had similar experience.

TLDR: Help correcting issue. Dolby Atmos for Headphones add-on for Dolby Access App purchased from the Microsoft Store installed on laptop. Worked with bluetooth headphones once as expected after install but hasn't functioned since. Works as expected w/ wired headphones and external speakers (3.5 mm audio jack) and with internal laptop speakers but not with bluetooth headphones. Tried reinstall of add-on and app w/ and w/out system reboot step.

I've purchased "Dolby Atmos for Headphones" add-on ("DAfH" from here; dev: Dolby Laboratories) for "Dolby Access App" from the Microsoft Store and installed on my laptop (ThinkPad P1 gen4). The issue involves use with bluetooth headphones. When bluetooth headphones are connected, I'm able to select DAfH from "Spatial Sound" through both the taskbar tray sound icon (right-click) and Control Panel -> Sound -> Playback tab -> Headphones [device name] -> Spatial Sound tab, but there is an issue. When changing audio eq in Settings tab of Dolby Access App the changes are not affecting any audio quality changes. When using headphones or external speakers connected through 3.5 mm jack on laptop similar changes in audio eq affect audio quality almost instantly. One weird thing is that when the add-on was first installed (some time ago) it worked as expected affecting a change in audio quality, but after a system reboot the behavior is not as expected and I've been dealing with this issue since. I've tried reinstalling both DAfH add-on and Dolby Access App multiple times with and without system restart step, but the problem persists. Any advice on how to correct this issue is very appreciated.