Windows 10: The computer turns off after a period of two hours

There is a problem that haunts me, which is that the computer shuts down after a specific period of time, which is two hours it turns off and does not even appear even the logo of turning off the computer such as a power outage from the computer suddenly, at first I thought that the problem might be the wires or the electric plunger so I changed the location of the electric plunger and the wires, but the problem is still I was chasing me until I moved the computer to my friend's house so that I could make sure if it was from my house or not, but the problem was still there, so I thought that t

:)

 

Computer crashes and restarts periodically

Hello Kurt,

Thank you for posting your query in Microsoft Community.

I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.

What is the make and model of your computer?

What is the anti-virus program on the computer?

I suggest you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Press “Windows Logo” + “X” keys on the keyboard.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you

 

Having periodic PC startup problems

Was not able to reply sooner because my periodic problem decided not to appear for a while. I tried your suggestion of holding down the power button 4-5 seconds and it worked. Problem is that this method did not cure my original problem, of course, but it did lessen the steps I have to take to get the computer to work properly. I am still hoping someone will have a solution other than wiping it clean then starting over again.

 

How can I keep the Windows 10 Mobile Hotspot on permanantly?

• Does it turn off automatically even when the computer is active?

yes

• Is your system currently set to go to sleep mode after a certain period of time?

no

• What troubleshooting steps have you tried so far?

nothing - I've looked online but can't find any suggestions about this issue